Paint Associate

The Paint Sales Associate is responsible for maintain outstanding customer service, and help create the best paint department experience possible. Their specialized duties include giving color and paint product selection advice, receiving product, merchandising, restocking and staying current with trends in the industry.

*PLEASE NOTE STUDENTS NEED NOT APPLY. THIS IS A YEAR-ROUND POSITION.

DUTIES / RESPONSIBILITIES:
Ensure customers are greeted within 30 seconds of entering the store or your department.

Create attractive in-store displays

Promote Home’s Paint Loyalty Card to customers.

Able to learn quickly and retain a large amount of specific product knowledge.

Determine customer’s needs by asking open-ended questions.

Assist customers with finding all items needed to complete their paint and décor project.

Process special orders for non-stock or out of stock items.

Record repeat customer requests for product and follow-up when product arrives at the store.

Assist customers with carrying out of large or heavy items.

Relieve as cashier when necessary.

Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.

Advise the designated manager of shortages, damaged goods, back-orders etc.

Change prices on merchandise, bins, displays, etc. as necessary.

Build special displays and signage for sales, promotions and other special events.

Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.

Always take appropriate safety precautions when mixing and preparing paint.

Aware of and able to respond to safety issues.

Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

Help unload incoming trucks.

Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.

Keep stock in storage area neat, clean, and orderly.

Participate in regular cycle counting, and assist in taking annual inventory counts.

Reorder merchandise according to stores buying procedures.

Attend store meetings, training sessions, etc. as required.

Work on special projects as assigned by department manager.

Maintain the paint counter and aisles on a daily basis.

Offer color matching expertise and paint product selection advice.

Maintain awareness of all promotions and advertisements.

Assist in the training and development of peers.

Uphold merchandising and store cleanliness standards.

Answer customers’ questions and provide information on procedures and policies.

QUALIFICATIONS:
Min 3 years paint store experience, such as Color matching, sales and marketing, knowledge of Paint & Décor products, would be an asset.

Ability to work a flexible schedule including weekends, evenings and holidays.

Friendly and helpful attitude toward customers.

A commitment to service excellence and customer satisfaction.

Excellent communication skills.

High School graduate or equivalent.

Willingness to learn.

Good mathematical skills.

Creative abilities for making attractive in-store displays.

Move and handle boxes of merchandise and fixtures throughout the store.

Must be able to lift 50 pounds frequently to load and unload customer orders.

Willingness to continually develop professional skills and knowledge base.

Ability to work co-operatively in a team atmosphere.

Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.

Ability to stand for an extended period of time.

WORKING RELATIONSHIPS:
Reports directly to the Department Manager, or Store Manager

Work Remotely
- No

**Job Types**: Full-time, Part-time

Pay: $17.60-$23.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- customer service: 2 years (required)
- retail sales: 2 years (preferred)

Work Location: In person

Expected start date: 2025-05-26