Hotel General Manager

1 week ago

Welland, Canada Holiday Inn Express and Suites - Welland Full time

As the property General Manager, you will be responsible for all operations, staff
managements and deliver exceptional guest experiences. Provide leadership and strategic
planning to all departments in support of our service culture, maximize operations, and guest
satisfaction.

Assume overall responsibility for all departments and operations of the hotel and restaurant.
Manage all human resources functions including recruitment, training, schedules, coaching,
supervision, payroll, and performance management.

Job Duties:

- Provide the highest level of customer service to guests and associates alike
- Oversee and assist with sales & marketing, promotions and advertising
- Take action to maximize revenues and reduce/control costs
- Provide vision and leadership to department heads and associates, and encourage
the growth and financial viability of the company
- Prepare and submit reports as required
- Allocate material, human and financial resources to implement organizational and
departmental policies and programs; establish financial and administrative
controls; formulate and approve promotional campaigns
- Liaise with outside vendors and negotiate prices for products and services as
required.
- Prepare budgets and monitor expenses
- Inspect property and ensure compliance with licensing laws, health and safety and
other statutory regulations
- Inspect hotel for cleanliness and good working order; ensure preventive measures
are taken, supplies ordered
- Preside over food and beverage
- 'Hands-on' management style with a willingness to assist associates as required
- Excellent written and verbal communication skills
- Excellent organizational and time management skills with the ability to set
priorities for self and others
- Ability to develop and motivate staff to achieve challenging goals
- On call and work evenings and weekends as appropriate depending on business
volumes and events

Job Requirements:

- Excellent decision-making ability and analytical skills
- Be able to multi-task various job duties daily
- Ability to work flexible schedules

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Welland, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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