Gaming Supervisor

**Primary Function**: Responsible for leading staff towards the shared goal of providing a top quality gaming experience for each and every bingo patron.

**Supervision**:Works under direct supervision of the facility manager.

**Job Summary**: Manage bingo sessions and facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring bingo sessions are run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain a positive partnership with the OLG. Effectively managing bingo sessions and facility to ensure a quality gaming experience is available.

**Responsibilities include and are not limited to**:

- Work co-operatively with co-workers and charity members.
- Obtain and maintain a valid AGCO license.
- Work cooperatively with OLG providing information in a timely professional manner.
- Call in equipment failures and follow up with bingo support line staff.
- Oversee the entire gaming centre operation; including equipment, parking lot, facility cleanliness, customer service, and staff.
- Ensure staff is present, accounted for, and motivated to complete their shift.
- Praise and/or discipline staff when appropriate; participate in performance management.
- Verify financial reports after each bingo session.
- Balance cash, prepare deposits, and manage department floats.
- Oversee and coordinate monthly inventory for BOT.
- Prepare reports and input financial data to be used by various stakeholders.
- Assist with planning, preparing, and executing promotional events.
- Complete a variety of office related tasks, including photocopying, managing inventory, etc.
- Lead by example.
- Understand and respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at Delta Bingo & Gaming.
- Immediately see to potential safety hazards.
- Undertake other tasks and housekeeping duties as assigned by the facility manager.
- Comply with the Delta Bingo & Gaming dress code.
- Behave in a professional manner (e.g. Refrain from the use of foul language).
- Must be able to work scheduled shifts.
- Demonstrate teamwork attitude through such things as willingness to cover shifts.

About Delta Bingo & Gaming: Founded in 1966, Delta Bingo & Gaming is a proud industry leader with 20 locations and over 900 employees in North America. At Delta, our mission is to create unique entertainment experiences that bring people together. As one of Canada’s leading Charitable Gaming Centre Operators, Delta serves over 950 local charities and is honoured to support each local community it is a part of. Delta is licensed under the OLG and regulated by AGCO. Since the inception of Charitable Gaming, $120 Million has been donated to local charities across Ontario.
- While we appreciate every applicant’s interest, only those under consideration will be contacted._
- Delta Bingo & Gaming is an EEO Employer - Minorities / Gender / Protected Veterans / Disabled._

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
COVID protocols and facility/equipment cleaning requirements in place. All staff required to provide Proof of Vaccination.

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)
- Supervising experience: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)