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Collection Officer

2 weeks ago

Surrey, Canada Aplin Martin Full time

**About Us**
Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 300+ talented and dedicated professionals delivering innovative and practical design solutions, approval strategies, and project management services to our clients in BC, AB, and ON. We are dedicated to nurturing our employees’ growth and development, and providing a supportive environment with a strong emphasis on mentorship and professional development that ensures a rewarding career within our organization.

**The Opportunity**
The Collection Officer is responsible for managing and overseeing the collection of outstanding invoices from clients. This role involves identifying overdue accounts, contacting debtors, negotiating payment arrangements, and maintaining accurate records of all collection activities. The Collection Officer must ensure that collection processes comply with relevant laws and regulations while maintaining a high level of customer service.

**Key Responsibilities**:
**Debt Collection**:

- Negotiate payment arrangements, settlements, and payment plans with debtors.
- Follow up on payment commitments to ensure timely resolution of outstanding balances.

**Record Keeping**:

- Maintain accurate and up-to-date records of all collection activities and communications.
- Update customer accounts with payment status and other relevant information.
- Prepare regular reports on collection status, outstanding balances, and progress towards collection targets.

**Customer Service**:

- Provide professional and courteous service to debtors while maintaining a firm stance on payment requirements.
- Address debtor inquiries and disputes in a timely and effective manner.
- Educate debtors on payment options and potential consequences of non-payment.

**Compliance**:

- Ensure all collection activities comply with federal, state, and local laws and regulations.
- Adhere to company policies and procedures regarding debt collection and customer interaction.
- Maintain confidentiality and data protection standards in all communications and record-keeping.

**Collaboration**:

- Work closely with others, including Branch Managers and Project Managers, to resolve complex cases.
- Provide feedback and recommendations to improve collection processes and strategies. Participate in team meetings and training sessions to stay updated on best practices and regulatory changes.

**Skills & Qualifications**:

- Associate or bachelor’s degree in finance, business administration, or a related field
- Previous experience in debt collection, customer service, or a related field is highly desirable.
- Strong communication and negotiation skills.
- Excellent organizational and time-management abilities.
- Proficiency in using office software and collection management systems.
- Knowledge of relevant laws and regulations related to debt collection.
- Knowledge in project management within the industry
- Ability to handle difficult conversations and remain calm under pressure.

**Personal Attributes**:

- High level of integrity and professionalism.
- Persistence and determination in achieving collection targets.
- Empathy and patience when dealing with customers.
- Strong problem-solving skills and attention to detail.

**Compensation**:
The salary range for this position is $60,000 to $ 70,000 per year, commensurate with experience, skillsets, and qualifications.
**Benefits & Rewards**
- Comprehensive health benefits package that includes medical, dental, vision, an employee assistance program, life insurance, AD&D and LTD
- Education assistance program
- Monthly health & fitness allowance
- Group RRSP program & employer matching
- Flexible working arrangements
- Equal opportunities for career growth and advancement within the organization
- Fun social, team building events and professional development activities
- A culture that supports learning, collaboration, and work-life balance

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