Business Operations Analyst

At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
We are currently seeking a qualified individual to join the dedicated, forward thinking Business Application Management team in our downtown Toronto office.
BUSINESS ANALYST - TORONTO
The Business Analyst for Trisura’s Business Application Management Office is a member of the product team who will guide and support the activities of product development. This position will focus on automating a largely manual process of taking incoming broker bordereau and reformatting these into standard templates for system processing. This automation will be completed using FME.
**Main Job Tasks and Responsibilities**:

- Responsible for developing and preparing business requirements and data mappings, working very closely with the Operations and Product teams.
- Lead interviews, working sessions and attain practical knowledge when required across the stakeholder community.
- Configure FME end to end transformations as required
- Complete verification of all configurations to ensure they align to the requirements
- Coordinate with the Operations teams for planning and releasing FME Workspace Apps
- Responsible for developing and curating ideas that will deliver value to all stakeholders
- Develop, produce, and maintain procedures, process maps, and documentation as required
- Lead product communication efforts
- Helping to define the overall product vision and road map
- Helping to create and manage the product backlog and prioritizing based on changing requirements
- Assisting in all stages of product creation including design, development and validation
- Liaising with the underwriting and claims team and other end-users to deliver updates
- Complete Business Acceptance Testing
- Provide 2nd and 3rd tier support for incidents that require more specific knowledge of technical issues and IT systems and/or deeper knowledge of business processes
- Manage and troubleshoot client-raised tickets and determine internal priority and scope of work required

**Qualifications**:

- Proficiency in business analysis techniques with 3+ years experience as a business analyst within the Financial Services sector
- Insurance industry experience is an asset
- Familiarity with Python is an asset
- Understanding of user-centered design principles and quality standards
- University degree in the field of Business, Management, Communications or equivalent
- Business Analyst (CCBA or CBAP) certification is an asset
- Excellent communication, presentation, written and leadership skills
- Bilingual (English and French) an asset

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you
Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across North America with offices in Toronto, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.