Noc Specialist

**Who we're looking for**:
Rogers is seeking a NOC Specialist to join a dynamic, high-performing Network Operations team. In this role, you will lead incident management activities to ensure the Reliability & Assurance of Rogers Core Network Infrastructure. You will work collaboratively in a fast-paced, high-pressure environment to adhere to established Service Level agreements for both internal and external stakeholders.

**Location**: We are open to hire for our Calgary, Edmonton or Vancouver.

**What you’ll do**:

- Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
- Drive and manage Core-related incidents to resolution with focuses on impact mitigation and MTTR reduction.
- Provide support and function as a second level escalation on reported incidents.
- Coordinate escalations both internally and externally during outage and degraded events.
- Lead network incident management activities, ensuring restoration is in line with established service level agreements.
- Proactively improve and maintain Rogers’s network availability and reliability by analyzing and optimizing network performance.
- Initiate vendors and troubleshoot with carriers as required.
- Develop, document, and communicate Network Operations best practices & standards.
- Provide reports on status, fault management and utilization of the network.
- Work alongside network architects to assure standardization and reliability of core network environments.
- Provide pre-sales technical advisory and participate in new product launches, with a focus on Service Assurance.
- Promote and represent Rogers in a positive and professional manner.
- Various duties as required.

**What you bring**:

- Degree/diploma in a telecommunications and/or data communications field.
- Must be certified in CCNA or CCNP Routing & Switching. Service Provider specialty would be considered an asset.
- Minimum 2 years complimenting experience in Transport Network Engineering and/or Network Operations.
- Ability to do shift work including 24/7 (The work shifts include days, nights, and weekends, Stats).
- Intermediate knowledge of SONET, DWDM/CWDM transport technologies.
- Proficient knowledge of IP Transport, MPLS design and operations.
- Strong analytical and problem-solving skills.
- Dedicated to exceptional customer service and satisfaction to our internal and external customers.
- Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
- Function as escalation support for Network Analyst Is and mentor their technical development.

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- My Path: self-driven career development program
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 322875

Posting Notes: Technology