Customer Service Representative

1 day ago

Camrose, Canada Habitat for Humanity Camrose ReStore Full time

Company Profile: The Habitat for Humanity Restore in Camrose, Alberta, is a vital community resource that transforms donated goods into opportunities for those in need. By selling new and gently used furniture, appliances, and building materials at significantly reduced prices—ranging from 40% to 80% below regular retail prices. This store provides affordable options for shoppers while generating essential funds for the organization's home-building projects. Each year, the Camrose Restore contributes to the construction of new affordable homes in Camrose. This not only supports the Habitat for Humanity vision of providing affordable housing but also fosters a sense of community involvement and generosity.

The Role:
The Restore Associate enhances customer experience and upholds Habitat for Humanity Camrose's values. They maintain a positive attitude, deliver exceptional service, and collaborate with customers, employees, and volunteers to build supportive relationships. As an ambassador, they represent the organization with professionalism and integrity.

Key Responsibilities:

- Pick-up of donations
- Delivery of products purchased
- Ensure products are priced, clean, and assembled if needed before being placed on the sales floor.
- Prepare receiving area to facilitate the acceptance of incoming products.
- Receive and evaluate incoming products and shipments
- Conduct a thorough inspection of products to verify their saleable condition.
- Process all required paperwork and maintain adequate records for reporting and tracking.
- Accurate and secure loading and unloading of shipments.
- Follow pricing guidelines and ensure products are priced competitively and fair to the Camrose Restore market.
- Ensure products put into storage are properly labelled with product name and quantities
- Follow all health and safety guidelines including wearing proper protective equipment.
- Follow safe operating procedures for forklift and pallet jacks.
- Manage inventory of supplies and surplus product by restocking items
- Stage product and place items on the sales floor
- Always maintain safe and clean work environment
- Any other duties as may be assigned

Skills & Qualifications:

- Warehouse experience is an asset.
- Effective planning and organisational skills.
- Takes considerable pride in completing a job with accuracy, proficiency, and effectiveness.
- Excellent problem solving, computer skills, and decision making.
- Prioritize effectively and communicate well with others.
- Ability to work under pressure in a fast - paced environment.
- Certification in WHIMIS and First Aid an asset
- Forklift certified an asset

Physical Requirements:

- Capable of lifting 50 lbs (more when with a team member)
- Ability to spend majority of the day standing or moving around the store

The Habitat for Humanity Restore is an equal opportunity employer. We thank all applicants for your interest in this position. Only those selected for an interview will be contacted.

**Job Types**: Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 20 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-20

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