Guest Services Representative and Relief Night

2 weeks ago

Vancouver, Canada YWCA Metro Vancouver Full time

Join the Front Office team at The YWCA Hotel, Vancouver We are seeking a professional, friendly individual for a Guest Service Representative Position.
**Duties will include**:

- Greet guests and visitors as they enter the hotel
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates
- Be knowledgeable about The YWCA amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports

**Qualifications**:

- Previous Front Desk or other hospitality experience preferred
- Previous experience with Opera Cloud Management System an asset
- Strong interpersonal and problem-solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- A second language is an asset.
- A valid clear criminal record check (including working with vulnerable populations) is required.
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

**Wage**: $20.12 - $22.65
**This Position is Part of the IUOE**

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

**Calvin Neal, Front Office Manager**
733 Beatty Street, Vancouver, BC, V6B 2M4

**Job Type**: Casual

**Salary**: $20.12-$22.65 per hour

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