Quality Lead

1 week ago

Calgary, Canada Cascades Full time

**Welcome to Cascades**

At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first:

- Flex and connected mode (flexible schedule)
- Profit sharing plan
- Telemedicine, Group insurance and pension plan with company contributions
- Accessible gym space or annual flexible reimbursement program
- Employee assistance program (because we care about the physical and mental health of our people)
- Salary range for Quality Lead between $80,000 and $98,000 CAD annually and is based on experience
- Oversee and manage all aspects of the plant’s quality assurance and food safety programs, including planning and executing internal and external BRCGS quality audits
- Manage third-party service providers such as pest control, housekeeping, and sanitation to ensure compliance with food safety standards
- Develop, implement, and monitor quality control systems, using key performance indicators such as customer complaints, cost of quality, and Net Promoter Score to ensure products meet both internal standards and customer expectations
- Oversee root cause analysis investigations and lead investigations to identify and eliminate the underlying causes of quality issues, supporting continuous improvement initiatives across production lines
- Drive and monitor corrective and preventive actions in collaboration with supervisors and the Line Centric Team (LCT), providing necessary support to ensure their effectiveness
- Communicate corrective actions and quality updates to the Sales and Customer Service departments to maintain alignment and transparency

**Bring out the best in yourself**

Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.

You too, put forward your strengths:

- Minimum of 3 years of experience in a quality role within a manufacturing environment, preferably in the packaging, cardboard, or paper industry
- Actively seeks operational efficiencies through Lean principles and is committed to continuous, measurable improvement
- Applies a structured and analytical approach to problem-solving; highly organized and results-driven
- Confident and proactive both on the production floor and in meetings; fosters alignment, encourages buy-in, and leads with initiative and integrity
- Builds trust with cross-functional teams and customers through clear communication, effective collaboration, and professional conduct
- Certifications in quality systems (e.g., Six Sigma belts, ASQ Certified Quality Engineer, ISO 9001) are considered an asset
- Possession of food safety certifications such as SQF, BRCGS, or equivalent is an asset
- Demonstrated experience in managing food safety programs is considered an asset

**We look forward to meeting you**

**About Cascades**To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.

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