Lobby Ambassador

The Marriott Fallsview Niagara Falls Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area’s premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.

We are currently seeking **a Lobby Ambassador **to be the face of our company and help wow each and every guest.
Reporting to the Director of Front Services, responsibilities and essential job functions include, but are not limited to the following:
**Accountabilities**
- Be an Ambassador to the hotel creating memorable experiences for each and every guest as they arrive and depart through the front doors.
- Provide warm, sincere and engaging service that ensures guests feel welcome
- Treat each and every guest as a unique individual.
- Respond to guest requests for special arrangements or identify appropriate providers.
- Gather, summarize and provide local knowledge to inform guests about the property and surrounding area amenities, including special events and local activities.
- Be a liaison with the Front Office to ensure a smooth arrival and farewell experience with our VIP guests
- Maintain a high standard of personal appearance.
- Provide courteous and professional services at all time

**Working Conditions**:

- **Must be able to work weekends and holidays**:

- Stand and walk for an extended period of time or for an entire shift
- Ability to work independently

**BENEFITS MARRIOTT EMPLOYEES ENJOY**:

- Complimentary daily staff meal.
- Birthday Dinner at Morton's Grille
- On-site Starbucks Discount
- Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
- Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements
- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via. online.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location