Dispatch Specialist

Looking for a rewarding career with a growing company? Love working with people? Enjoy a variety of work on a daily basis? Are you comfortable working independently and with a group?

ODS North America is currently looking to hire a Dispatch Specialist to join our team.

**Requirements**:

- Plan/schedule/dispatch/coordinate pilot escort / negotiate rates for over dimensional transportation as well as route surveys for all North American customers, as per Canadian provincial and U.S. state regulations as well as per customer’s requirements
- Continuous follow up on open orders to coordinate the services and schedules required for every stage of the customer’s order to ensure the entire job is done in a timely and efficient manner. Confer with customers and/or supervising personnel to keep them informed, proactively address situational requirements, and resolve problems.
- Monitor, adapt and react accordingly to evolving situations. Offer information, knowledge, advice, suggestions, assistance, services and support to our customers and vendors with regards to their specific job requirements
- Ensure all orders are up to date with required information (notes, rates, info, etc)
- Enter & request updated credentials from vendors to ensure required conformity
- Assist & support management in daily responsibilities & special projects as necessary
- Take part in an on-call rotation to ensure after-hours requests are fulfilled
- Ensure customer satisfaction is maintained at all times at a ODS level of expectations

ODS offers its employees the option to work from home (note that 6-8 week in-office training is required at our Vaudreuil office)

If this feels like a good fit, we'd love to hear from you

**Job Types**: Full-time, Permanent, Casual

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Work Location: Hybrid remote in Vaudreuil-Dorion, QC