Relief Fire Dispatcher

**General Accountability**:
**Purpose and Scope**
Reporting to the Assistant Chief - Fire Dispatch & Emergency Program the Fire Dispatcher answers
emergency and non-emergency calls by telephone, radio, fixed alarm, and 911 communications equipment
and dispatches appropriate Fire Resources as outlined in Policies and Operational Guidelines.

**Nature and Scope of Work**
- Receives incoming emergency and non-emergency calls and dispatches units and personnel according to

Fire Department Policy and Operational Guidelines.
- Performs office and clerical duties.
- When units have been dispatched, the dispatcher monitors all radio traffic, contacts outside agencies as

required and maintains communication between units, personnel and Incident Command.
- Interacts with other agencies including Police, Ambulance, Coast Guard, CANUTEC, etc.
- Records communications by electronic and in written/printed form, assists in preparation of reports,

entering and collating of operational and administrative statistics, general filing and typing of
correspondence, records, and reports.
- Performs other related duties as assigned.

**Necessary Qualifications**

**Technical Knowledge/Skills**:

- Knowledge of the functions and operations of an Emergency Communications Centre and its related

equipment and capabilities.
- Understanding of Radio Systems.
- Skilled in the use of Microsoft Word, Excel and PowerPoint, as well as departmental specific software
- Skilled in modern office procedures and practices.
- Sound knowledge of English language for spelling and proper word usage.
- Knowledge of community and cultural issues, with focus on providing equitable service to all people

while respecting diversity.
- Able to successfully attain (and maintain) a clear criminal record and vulnerable sector check prior to

commencement of employment.
**Key Competencies**:
**Key Competency Job Specific Requirements**

Accountability & Reliability Takes personal ownership and responsibility for the quality and
timeliness of work, paying attention to small details to
independently produce consistent high-quality results.

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Adaptability & Flexibility Flexible and comfortable adapting to respond to changing
conditions, priorities and work requirements. Handles multiple
tasks simultaneously while sustaining a high level of attention
and focus.

Communication Listens effectively to retain and relay accurate information
received under stressful conditions, often with background noise.
Speaks English clearly and concisely, communicating effectively
verbally and in writing.

Continuous Development Recognizes the value of ongoing learning and development and
takes steps to foster continuous learning and performance
improvement.

Decision Making & Problem Solving Is able to analyze situations, diagnose problems and make
effective decisions without hesitation in complex or ambiguous
circumstances.

Planning & Organizing Organizes own time effectively and plans ahead to meet
identified priorities.

Professionalism Works with the public and team members in a professional,
empathetic, calm and courteous manner. Maintains
confidentiality of information. Able and willing to contribute to
maintaining a respectful, safe and supportive work environment
that embraces diversity, along with treating everyone with
courtesy, dignity and fairness.

Risk Management Identifies and responds to internal and external risk factors, while
self and others.

Stress Tolerance Maintains effective performance under pressure, exercising good
judgement and making sound decisions in stressful and/or
emergency situations, in a manner that is acceptable to others
and the organization.

Teamwork Fosters effective working relationships by working willingly and
cooperatively with team members to achieve group and
organizational goals.

**Education/Certification/Licences**:

- Completion of Grade 12 or equivalent.
- Radio Operators Licence (Marine, Land or Aeronautical will be accepted).
- Must possess and maintain a valid BC driver’s licence and produce and maintain a clean driver’s

abstract, as per City policy.
**For External Hire**:

- Basic proficiency in MS Word and Excel (65% minimum on administered exam).
- Occupational First Aid Level 1 (St. John Ambulance or equivalent).
- Clear RCMP Criminal Record & Vulnerability Check.
- Normal Hearing - Current satisfactory hearing audiometric test.
- Legally entitled to work in Canada.
- Achieve the pre-determined passing grade in Criticall Testing.
- Achieve the pre-determined passing grade in Multitasking Skills and Abilities Testing.
- Achieve the pre-determined required results on Psychometric Testing.
- Pre-employment Physical Fitness Assessment.
- Pre-employment Medical Examination.

**Preferred Training & Experience**
- Experience as an Emergency Service Dispatcher.

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- Recognized training for Emergency Dispatchers (i.e. College/Univers