Systems Technician

12 hours ago

North Bay, Canada North Bay Regional Health Centre Full time

**EXTERNAL VACANCY
Applications are invited from qualified individuals to fill the following position:
**One (1) Permanent Full Time Systems Technician**

**Information Systems Technology
Reporting to the Information Technology (IT) Manager, the Systems Technician will be responsible in assisting
the Information Technology Support staff with ongoing user support by serving as part of the Service Desk team
whom:

Serve as a main point of contact for I.T. related issues and requests

Provide customer service related activities including monitoring, escalation, and ongoing communication with the
requesting users or units

Manage or fulfil standard requests and incident resolutions on the service desk

Communicate with, and dispatch other I.T. department members as needed to restore service or fulfil new
requests quickly and efficiently

Monitor and report on Service Desk performance including proper handling and closure of all requests and
incidents by I.T. support staff

Provide assistance and guidance to users of the systems

Provide after-hours, on-call support (including weekends) on a rotational basis

In addition to Service Desk responsibilities, the incumbent will also be involved in providing hands on support
for both the Patient Entertainment and Videoconferencing systems at the main campus

Graduate of a 2 year recognized Community College Program with exposure to computer hardware and
systems or equivalent required 

experience with Windows 10 and Windows Server 2012-2016 

CompTIA A+ (or equivalent) and ITIL Foundation certification required 
Experience and practice in hardware troubleshooting and simple repair required 
Excellent communication, customer service, and interpersonal skills required 
Experience in a hospital computing environment an asset 
Good attendance and work record required 
Valid driver’s license required 
Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers,

and visitors 

Must support and contribute to a culture of safety and prevention of adverse health events in this
organization 

Bilingualism (English/French) is an asset**_
- **

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a requirement

- We are an equal opportunity employer. We thank all applicants for their interest._

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with

the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage

**_NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUALOPPORTUNITY EMPLOYER_

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