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    **Account Manager** Komoka, Ontario |Reporting to: Director of International & Business Development **POSITION OVERVIEW**: The Account Manager will be the key contact for all Backpack (study abroad) schools and select student health plan schools and will collaborate with the Director of International & Business Development and the Member Experience team to...

Member Experience Representative

3 weeks ago

Komoka, Canada Campbell & Co. Insurance Consultants Full time

**POSITION OVERVIEW**:
Student VIP (a division of Campbell & Co. Insurance), and a Navacord Broker Partner, based in Komoka, ON is searching for a Member Experience Representative. The Member Experience Representative should be well organized, have excellent attention to detail, strong communication skills, the ability to work in a fast-paced environment and manage various projects at once.

**RESPONSIBILITIES**:

- Update content on our website which can include rewriting information to make it more clear for students or creating new content for new programs and services
- Creating and uploading reports and data to our Student VIP Dashboard
- Data entry of manual enrollment information
- Attending on site Campus events throughout the Year
- Maintain provider list and ensuring accuracy on the website
- Formatting and editing large data listings
- Updating our live chat platform and custom bots to improve student experience by identifying gaps in information and creating new articles
- Other tasks as assigned

**REQUIREMENTS**:

- Client Facing Experience
- Exceptional spelling and grammar skills
- High attention to detail
- Competent in Microsoft systems such as Excel and PowerPoint
- Strong communication skills
- Ability to multi-task, set priorities and manage time effectively
- Think outside the box attitude
- Team player
- High School Diploma or equivalent
- Degree in Communication and/or Business Development an asset
- 2,000+Employees
- 50,000+Commercial Clients
- ~$400mmRevenue
- ~$2.5BillionAnnual Premium
- 60%Commercial
- 25%Personal Lines
- 15%Benefit
- Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs._

Pay: From $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person