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Information Systems Analyst

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:05/07/2025
**Req ID**: 42674
**Faculty/Division**: Ofc of the Chief Information Officer
**Department**: Enterprise Apps & Solutions Integration
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00043731

**Description**:
**About us**:
**Your opportunity**:
Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems including ROSI, ROSI Express, and Degree Explorer, as well as associated reporting functions and tools. As part of the support team, you will work with end users and stakeholders responding to requests for assistance with or information about student information systems. You will be engaged with stakeholders, developers, and other analysts from EASI and other units in the resolution of user and system issues. You will participate in the development, maintenance, and delivery of system and user materials, training, and presentations.

**Your responsibilities will include**:

- Responding to service requests in a timely fashion
- Troubleshooting issues uncovered by testing or user feedback
- Collecting information from clients to assess IT needs
- Analyzing and documenting business requirements
- Assessing needs and contributing to the development of business systems
- Training end-users on procedures and the use of supported IT systems
- Liaising with technical specialists to resolve end-user issues
- Analyzing and preparing documents required for each project or product

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum five years working in post secondary education.
- Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferred
- Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
- Experience in training users and producing user documentation
- Strong communication skills, able to present requirements, concepts and procedures
- Strong written communication skills
- Demonstrated superior client service skills
- Strongorganizational and time management skills
- Strong analytical skills, able to interpret business requirements and articulate them into models and concepts
- Strong problem solving skills
- Understanding of registration, enrolment and course management and delivery processes

**Assets (Nonessential)**:

- Familiarity with Sharepoint
- Familiarity with Agile development practices
- Familiarity with testing protocols and procedures
- Understanding of the evolving nature of higher education
- Experience in writing and executing queries in sql

**To be successful in this role you will be**:

- Articulate
- Communicator
- Intuitive
- Multi-tasker
- Proactive
- Problem solver
- Team player

**Closing Date**: 05/16/2025, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Khristen Sivaramalingam

**Lived Experience Statement