First Nations, Inuit, and Metis
7 days ago
Requisition ID: 133961
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric andconnect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:
Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
Is this role right for you?In this role you will:
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers' needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:
You self-identify as First Nations/Inuit/Metis
Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What's in it for you?
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities - for you and our customers
You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and Canadian Human Rights Act
Location(s):Canada : Ontario : Rama || Canada : Ontario : Orillia
Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
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