Personal Banker

CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd., the largest and most profitable privately owned bank headquartered in Taiwan.

CTBC Bank Corp. (Canada) continues to expand its retail operations, including residential mortgage lending in Greater Toronto & Vancouver areas. We are looking for a highly self-motivated, enthusiastic, and goal-oriented professional equipped with strong client relationship management skills and experience in relationship selling and retail credit analysis.

A Personal Banker (Customer Relationship Manager) focuses on retail account management as well as niche mortgage market with focus in the Alternative - A segment. This position is a part of a highly rewarding career that aims to expand customer base by developing new borrowing relations while delivering quality services to clients.

**Job Scope**:

- To seek new business opportunities including personal and business account clients.
- To retain existing clients and proactively seek opportunity to expand the existing portfolio (including deposit, FX, and mortgage).
- To manage customer accounts and relevant documentation from account opening to closing.
- To conduct all transactions, including operating CGI, according to regulatory requirements and internal guidelines.
- To seek out cross sell opportunities and build overall client relationship.
- To prepare and maintain required reports and analysis.

**Main Responsibilities**:

- Maintain superior, professional, and courteous service to promote products and expand customer relationships.
- Exercise sound credit judgment to ensure high-quality loans through sales focused strategy to generate high-quality loan proposals.
- Actively participates and assists with all Bank promotional programs and initiatives.
- Identify, acquire, and develop new business opportunities related to residential lending and financing.
- Build long-term profitable loan portfolio with existing clients while achievement short-term lending target to support high growth strategy.
- Develop strong network of referral sources by leveraging on existing networks through active involvement and participation with the business community.
- Keep abreast of local business opportunity and exercise sensible judgement in acquiring new mortgage cases.

**Qualifications**:

- University degree or equivalent education experience.
- Minimum of 3 years of experience in a financial institution.
- Strong knowledge of the mortgage origination and home financing products.
- Strong knowledge in credit analysis and adjudication as asset.
- Self-motivated, self-starter with exceptional relationship management and sales skills.
- Experiences and business knowledge working with individuals from China and Asia an asset.
- Fluency in Mandarin Chinese and Taiwanese Dialect an asset.
- Strong Computer and Microsoft Office skills.

**Key Attributes**:

- Relationship selling and management
- Presentation and organization skills
- Networking & Teamwork
- Strong business acumen
- Accuracy and attention to detail
- Problem solving and business analysis skills
- Honesty and integrity

CTBC Bank Corp. (Canada) has been serving our customers for over 20 years in the local community. We are an equal opportunity employer that embraces diversity. We stand behind the growth of our employees to help them achieve their visions and goals.

CTBC Bank Corp. (Canada) is an equal opportunity employer. We value diversity in the workplace and support open, accessible, and inclusive work environment.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$26.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Personal protective equipment provided or required. Sanitizing, disinfecting, or cleaning procedures in place.

**Language**:

- Mandarin (preferred)