Retail Sales Operations Manager

Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy five showrooms across North America, and now expanding into Miami and New York. We continue to expand our showroom spaces to provide exceptional customer experiences.

Position Available: Retail Sales Operations Manager

Location: Vancouver, BC

**What You’ll Do**:

- Mentor and support showroom managers to ensure showroom sales targets are met, consistently optimizing strategies to achieve operational and revenue goals.
- Assist in developing and implementing strategies that enhance showroom performance, streamline operations, and foster continuous improvement.
- Track, analyze, and report on sales data and KPIs for each showroom location, providing insights to identify areas of opportunity and recommending actionable improvements.
- Partner with the Director of Retail Operations and other senior leaders to align sales and operational initiatives with overall company goals and growth strategies.
- Contribute to managing financial aspects of showroom operations, including budgeting, forecasting, and expense management to maximize profitability.
- Promote a clienteling mindset, working with showroom managers to build strong client relationships and drive repeat business.
- Collaborate on initiatives that improve the efficiency and consistency of showroom operations, from sales processes to visual merchandising and inventory management.
- Conduct regular reviews of showroom managers’ performance, set clear objectives, and provide feedback for growth.
- Support and spearhead initiatives that drive foot traffic, encourage in-store purchases, and continually enhance the customer experience.
- Aid in recruiting, training, and developing showroom staff, ensuring every location is equipped with the right talent to support business goals.

**What You’ll Need**:

- Minimum of 5 years in retail or showroom management, with at least 2 years in a multi-location leadership role, preferably in luxury goods or high-end furniture.
- Proven track record of driving business growth, achieving or exceeding sales targets, and managing annual sales of $25M+.
- Solid understanding of retail operations, financial management, and logistics.
- Strong ability to inspire and motivate teams, with excellent communication skills and a collaborative mindset.
- Demonstrated experience in developing operational strategies that improve efficiency and enhance the client experience.
- Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
- Willingness to travel frequently to showroom locations to provide on-site support and leadership.

**What We Offer**:

- Opportunities for personal and professional growth within a rapidly expanding organization.
- Competitive salary and benefits package, including extended health care, dental care, vision care, and vacation time.
- Monthly snack budget for all of our showrooms.
- Collaborative work environment with seasoned entrepreneurs and driven talent.
- Inclusive workplace culture committed to diversity and equity.
- A dynamic and fast-paced atmosphere where innovation and creativity thrive.
- Opportunities to work within a highly motivated, young team who truly strive to make a difference.