Support Worker, Supportive Housing

REPORTS TO: Supportive Housing Manager

HOURS: Full time (37.5 Hours) Monday to Friday 11pm-7:30am

**Salary**: $20.94 - $24.63

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services (BSCS).

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

JOB PURPOSE:
Terrace Heights is Boyle Street’s Supportive Housing program. The program has 47 self-contained units designed to support those with complex needs who have experienced homelessness or are at risk of homelessness. Terrace Heights will operate through the philosophies of Housing First and Harm Reduction. Support workers will be recovery focused, providing supports that lead residents to healthy and connected lives. They will work in collaboration with the resident, internal and external stakeholders in completing care plans that are person-centered, provide choice, and are flexible and adaptive to meet residents by using strength-based approaches.

KEY AREAS OF RESPONSIBILITIES:

- Builds relationships and provides services to people living at Terrace Heights with the goal of nurturing life-skills and long-term goals.
- Implement strategies that support residents in meeting the goals laid out in their care plans.
- Provide a safe and dignified living environment for individuals moving into Terrace Heights.
- Assess barriers and needs and assist, support, and advocate on behalf of the residents.
- Maintain positive working relationships with stakeholders through various means of communication.
- De-escalate conflicts and respond to crisis situations including emergency and overdose response.
- Assist with daily living skills including unit cleanliness and organization, meals, hygiene management, pest management etc.
- Coordinate referrals to other support services including Alberta Supports, Homecare, Cultural programming, etc.
- Work collaboratively with external service providers including but not limited to: Housing First teams, Homecare, AHS, EPS, and other community supports.
- Perform other related duties as assigned by the Manager/Team Lead

QUALIFICATIONS:
**Education**:
Skills, Abilities and Attitudes:

- Must have excellent boundaries.
- Mental resiliency is key.
- Ability to work in a highly stressful and ever-changing environment.
- Great attention to detail, excellent organizational skills and ability to multi-task
- Works with initiative, commitment, and enthusiasm
- Ability to solve problems with residents quickly, creatively, ethically, and through a trauma-informed lens.
- Proven ability to work in a respectful and person-centered manner
- Able to communicate effectively and have excellent written and oral communication skills
- Able to work within an Indigenous Cultural lens.
- Familiar with local community resources.
- Able to plan and make decisions in a timely, organized, and appropriate manner
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point).
- A strong commitment to upholding the guiding philosophies, values, and beliefs of BSCS.
- Certification in First-Aid, CPR, and Naloxone administration.
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis).

**Experience**:

- Experience working with adult populations who have experienced homelessness, mental illnesses, and substance use is an asset.
- Knowledge of evidence-based practices, harm reduction principles, motivational interviewing skills and cognitive behavioral techniques.
- Understanding and appreciation of the history of Canada’s Indigenous people, and their culture
- Experience of networking with a range of partners and stakeholders.

Interviews will take place

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street’s COVID-19 Policy, all new hires are required to be fully vaccinated as defined by Alberta Health Services.