Manager, Community Giving

**Business Unit**:Resource Development

**Reports to**: Director, Resource Development (RD)

**Status**: Full-time, Ongoing

**Salary Range**: $71,700.00 - $89,600.00 per year

**Location**: Hybrid - RHF Office in Richmond, BC 2x/week, remote 3x/week

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces, and inspiring an inclusive society.

If you’re interested in being a part of our innovative team we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

**JOB SUMMARY**

The Manager, Community Giving is responsible for managing and growing the Community Giving (CG) program. The Manager, CG works closely with the Marketing & Communications team, Finance and IT teams, and external consultants as necessary on planning and implementing the strategic, creative and tactical initiatives for successful fundraising and community donor cycle outcomes.

This position helps build and maintain the RHF’s community donor base, grow revenue streams, and integrate awareness and engagement tools to support annual donor identification, renewal, acquisition and referral of donors to Mid-level and Major Gifts. The Manager, CG is also responsible for leadership donor management and works closely with the Director, RD to develop a strong pipeline for the mid-level and major gift portfolio. In addition, this position has responsibility for a high level of donor care and stewardship, and for maintaining the integrity of the Salesforce CRM database.

**WORKING RELATIONSHIPS**

Reporting to the Director, RD, the Manager, CG manages the Outreach Coordinator and Donor Services Coordinator.

The Manager, CG, works closely with the RD, Marketing and Communications, IT and Finance teams. This position also works across all RHF business units on initiatives that support the acquisition, cultivation and retention of RHF donors.

**ALL STAFF: KEY ACCOUNTABILITIES**

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

- **Strategy**:

- **Organizational Culture**
- Contributes in regular sessions, develops goals, supports and implements action plans.
- **Inclusion, Diversity, Equity and Accessibility (IDEA)**:

- **Values**
- We Collaborate Authentically
- We Engage Respectfully
- We Keep Our Promises

**KEY ACCOUNTABILITIES**

**Community Giving: 40%**
- Recruits, manages, mentors, and develops the CG team;
- Develops and implements planning and execution of the annual plan for the CG program that encompasses a range of strategies and tactics involving donor engagement, e‐mail and social media communication, direct mail, telephone and in‐house solicitations, and different revenue streams to create a growing and sustainable foundation of annual support;
- Oversees segmentation, solicitation, tracking and reporting for all direct mail, telemarketing and electronic appeals;
- Oversees and provides guidance and support during all stages of copy and design of fundraising materials;
- Develops and manages budgets, progress, deadlines, goals and objectives related to the CG program. Includes revenue targets, expenses, projections and statistical reporting, and analysis of annual giving campaigns and programs;
- Manages donation processing procedures to ensure proper collection, receipting and tracking of all donations in accordance with Canada Revenue Agency (CRA) and Privacy policies; and
- Oversees monthly donation reconciliations and reports for Finance.

**Database Management: 30%**
- Develops, oversees and analyses all segments of the CG donor base to ensure maximum revenue generation with all CG initiatives and campaigns;
- Generates and builds custom reports; including all CG campaigns, quarterly and year-end results reporting;
- Works with IT to manage and maintain quality control of Salesforce data via regular audits and updates. Monitors Salesforce to ensure maximum security and functionality;
- Oversees the entry of CG and donor data in Salesforce and ensures the data is clean, accurate, and current; and
- Works with Finance and ensures financial data related to donations in Salesforce is accurately reflected in month-end reconciliations and annual audits.

**Leadership Giving and Donor Stewardship: 15%**
- Works closely with the Director, RD to develop and execute a comprehensive action plan to cultivate and solicit a pipeline of donors at the $1,000+ level;
- Identifies mid-level and major gift donor prospects among the leadership pool;
- With the Director, RD, develops, implemen