Warranty Coordinator

We are looking for an organized and customer-focused **Warranty & Possession Coordinator** to join our team. This role is key in ensuring smooth homeowner possessions and efficient coordination of warranty service requests.

**Key Responsibilities-**

**Possessions**:

- Schedule and coordinate homeowner possession dates.
- Conduct possession walkthroughs and orientations with homeowners.
- Review key home features, warranty coverage, and maintenance guidelines with homeowners.
- Ensure all possession documentation is completed accurately and professionally.

**Warranty**:

- Serve as the main point of contact for homeowners regarding warranty and service requests.
- Document and assess warranty items, then assign work to trades and service partners.
- Follow up with trades and homeowners to ensure timely completion of service work.
- Maintain organized records of service calls, work orders, and resolutions.
- Communicate clearly with homeowners, setting expectations and providing regular updates.

**Qualifications**
- Previous experience in residential construction, customer service, or warranty coordination is an asset.
- Strong organizational and time-management skills.
- Excellent communication and presentation skills.
- Comfortable leading homeowner walkthroughs and explaining home features.
- Ability to manage multiple service requests and coordinate trades effectively.
- Proficiency with Microsoft Office; experience with construction or warranty software is an asset.
- Valid driver’s license and reliable transportation (site visits required).

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

**Benefits**:

- Paid time off

**Experience**:

- Home Warranty: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person