Tenant Support Worker

**Closing date is November 7th, 2025**

TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager for vital, quality social services needed by individuals and families living in the District of Thunder Bay --- including child care and early years, community housing, homelessness prevention programs --- and through the delivery of Ontario Works.

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Under the general direction of the Supervisor, Property Management, the Tenant Support Worker is responsible for developing, managing, and promoting programs and activities intended to improve tenants’ quality of life.

**MAJOR RESPONSIBILITIES**:
1. Gathers and records information about tenants regarding general assessment of a physical, social, psychological, and economic nature; condition of motor skills, family/friends support, income stability, etc.

2. Visits tenants requiring support, assesses their needs, refers tenants to appropriate community agencies.

3. Provides follow-up visits to tenants when appropriate; (extensive attention is given to those tenants with special needs such as the physically, developmentally, and psychiatrically disabled); liaises with family members, professionals, and service agencies, refers tenants for psychiatric and specialized medical assessments, advises tenants to accept support services and long-term care placement when deemed necessary.

4. Works with high need homeless, individuals with mental health and addictions.

5. Advocates for tenants with other agencies and the various departments/roles within The District of Thunder Bay Social Services Administration Board (TBDSSAB), such as Property Management Clerks, Custodians, etc. to facilitate communication and to address specific concerns; informs departments of potential crises in their jurisdictions.

6. Facilitates, coordinates, and motivates community development and special events to encourage socialization, education and health promotion through newsletters and community resources such as guest speakers, information sessions, fitness instructions, etc.

7. Encourages and promotes Tenant Council activities; coordinates yearly elections.

8. Participates on community committees.

9. Confers regularly with special needs agencies to acquire and maintain an accurate understanding of their mandate.

10. Coordinates volunteer activities, recruit volunteers from community resources, provides supervision to volunteers, etc.

11. Prepares reports for presentation to the TBDSSAB’s Board of Directors outlining the highlights of the month, current projects, prevalent issues, etc.; attends Board meetings, when required.

12. Performs related duties as necessary.

**QUALIFICATIONS**:
**Education/Experience**
- A minimum of a diploma or degree in Social Work with three to five years’ experience working with diverse ‘high-needs’ people.

**Skills/Abilities**:

- Excellent conflict resolution, organizational and communication skills are necessary for substantial contact with a diverse clientele.
- Must be culturally sensitive and have a thorough knowledge of community resources.
- Must have strong presentation skills for reporting to various Boards of Directors as well as for speaking to groups of tenants.
- Must have an ability to rebound from high-stress situations.

**Assets**
- Safe food handling certificate.
- Life Skills coaching experience.

**CONDITIONS OF EMPLOYMENT**:

- Must undergo a successful police records check, Type 2.
- Must have valid drivers’ license.
- Use of a vehicle is required.
- Travel within the District is required.

**HOW TO APPLY**:
Human Resources
The District of Thunder Bay Social Services Administration Board
231 May Street South
Thunder Bay, Ontario, P7E 1B5| Fax: (807) 345-2466

**Application forms are available on our website**or are available for pickup at the TBDSSAB location.

**ADDITIONAL INFORMATION**:

- Applications received for this position will not be acknowledged unless you are being notified of an interview.
- Reasonable accommodations are available upon request for all parts of the recruitment process.

**Job Types**: Full-time, Fixed term contract

Pay: $31.85-$38.99 per hour

Expected hours: 35 per week

**Benefits**:

- Employee assistance program
- On-site gym
- Wellness program

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- working with high-needs people: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person