Host/hostess

2 weeks ago

Mississauga, Canada GameTime Full time

**Position Overview**:
As a Host or Hostess, you play a crucial role in creating a positive first impression for guests at a restaurant or hospitality establishment. Your primary responsibilities include greeting guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of guests through the dining area. Your friendly and welcoming demeanor contributes to the overall guest experience.

**Key Responsibilities**:

- ** Greeting and Seating Guests**:

- Welcome guests upon arrival with a warm and friendly demeanor.
- Manage the waiting list and reservations effectively.
- Escort guests to their designated tables, providing menus and guiding them through the dining area.
- ** Reservation Management**:

- Answer phone calls and assist guests with reservations.
- Maintain an organized system for tracking reservations and waiting lists.
- Communicate effectively with the kitchen and serving staff to ensure efficient seating.
- ** Guest Relations**:

- Provide information about the restaurant, menu items, and special promotions.
- Address guest inquiries, concerns, and special requests promptly and professionally.
- Monitor guest satisfaction and seek feedback to enhance the overall dining experience.
- ** Coordinating with Staff**:

- Collaborate with servers, kitchen staff, and management to ensure smooth operations.
- Communicate any special requests or preferences to the serving staff.
- Assist in maintaining cleanliness and organization in the waiting area.
- ** Managing Peak Times**:

- Effectively handle high-traffic periods, such as weekends or holidays, to minimize wait times.
- Implement strategies to maximize seating efficiency during busy hours.
- ** Cash Handling**:

- Handle cash transactions for any waiting list deposits or reservation fees.
- Provide guests with accurate and timely bills when necessary.
- ** Upkeep of Waiting Area**:

- Keep the waiting area clean and organized.
- Monitor and manage coat check services if applicable.
- ** Communication Skills**:

- Maintain clear and effective communication with team members.
- Collaborate with other staff to address any issues that may arise during service.

**Qualifications and Requirements**:

- Previous experience in a similar role is preferred but not always required.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational skills and attention to detail.
- Familiarity with reservation management systems.
- Knowledge of the menu and services offered by the establishment.
- Customer-focused attitude and a passion for providing exceptional service.

A Host or Hostess plays a pivotal role in creating a positive and welcoming atmosphere for guests, contributing to the overall success of the establishment.

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