Immigration Caseworker

2 weeks ago

Brampton, Canada Mann Immigration Services Inc Full time

**About Us**

Mann Immigration Services is a fast-growing immigration consulting firm located in the Greater Toronto Area. We are committed to delivering high-quality, personalized immigration solutions with a client-first approach. As we expand, we are seeking a dynamic and dedicated **Immigration Caseworker & Office Manager** to join our Brampton-based office.

**Position Overview**

This is a dual-role position designed for an individual who can efficiently manage the daily operations of a busy office while also serving as a front-line immigration caseworker. You will be responsible for ensuring smooth administrative processes, delivering outstanding customer service, and supporting clients through various immigration procedures.

**Key Responsibilities**

**Office Management Duties**:

- Oversee and coordinate day-to-day office operations
- Implement and maintain administrative procedures and systems
- Delegate tasks and set work priorities for support staff
- Monitor workflow to ensure procedures are followed and deadlines are met
- Assemble data and prepare reports, manuals, and correspondence
- Maintain a positive and organized work environment
- Manage conflict resolution and ensure client satisfaction
- Work efficiently in a fast-paced environment with tight deadlines

**Immigration Caseworker Duties**:

- Greet and interact with clients in a courteous and professional manner
- Schedule appointments and manage calendars
- Communicate with clients to resolve inquiries and provide timely updates
- Educate clients about our digital tools and immigration services
- Respond empathetically and effectively to client concerns
- Ensure compliance with internal policies and regulatory requirements
- Collaborate with other departments to enhance service delivery
- Support clients with a wide range of immigration-related matters

**Qualifications & Requirements**
- office experience preferred)
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Detail-oriented with a high level of accuracy
- Proficient in Microsoft Office and general office technology
- Familiarity with immigration processes is a strong asset
- Bachelor’s Degree preferred
- Ability to commute reliably to Brampton, ON or plan to relocate prior to start

**Why Join Us?**
- Be part of a rapidly growing immigration consultancy
- Work in a supportive, team-oriented environment
- Gain hands-on experience in the immigration sector
- Opportunity for growth and professional development

**Ready to make a meaningful impact on people’s lives while managing an efficient office?**

Pay: $39,000.00 per year

Schedule:

- Monday to Friday

**Language**:

- English (preferred)

Work Location: In person

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