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Csm-client Services Manager

2 weeks ago

Montréal, Canada Lifemark Health Group Full time

**Bilingual Clinical Coordinator - Full-time remote position**

Lifemark Health Group is seeking a healthcare professional to fill the position of Clinical Services Manager, responsible for being the primary representative of our organization to provincial and national clients.

To excel in this role, you are passionate about providing excellent customer service at all levels and truly embrace a customer-first mindset. You are highly organized and detail-oriented, have an analytical mind, and possess exceptional problem-solving skills. Superior oral and written communication skills are required, as well as a solid knowledge of MS Word, Excel, PowerPoint, and databases.

A solid knowledge of current legislation and regulations in the sector is essential to guide and support customers and our internal operational teams. You draw on your experience in the healthcare field to offer advice and solutions to all our key external and internal partners.

**Responsibilities include**:

- Developing, managing, and maintaining client relationships, ensuring that front-line teams meet or exceed expectations.
- Establish a trusted advisor role with referral sources and provide consistent, superior relationship management.
- Monitor client satisfaction and feedback, as well as referral and revenue trends.
- Ensure the highest level of service delivery, from clinical intake to service delivery.
- Ensure quality assurance review of reports to ensure they meet the quality standards expected by the company and the client.
- Liaise directly with referral sources for each case, coordinate meetings and updates, and provide clinical support.
- Collaborate with Lifemark's internal clinical and operational teams to support service delivery across all divisions.
- Coordinate and participate in training seminars for clients and internal staff.
- Assist in the preparation of bids for projects and requests for proposals.
- Identify new opportunities with existing and new clients.

**Qualifications**:

- 3 to 5 years of experience in rehabilitation and assessment, particularly in the group life and health/disability insurance sectorUniversity degree in a relevant healthcare field (e.g., kinesiology, health sciences, disability management, etc.).
- Experience in the clinical/rehabilitation field or in the insurance industry
- Excellent problem-solving and analytical skills, ability to resolve complex issues or problems raised by clients and/or the internal team.
- Bilingualism (spoken and written: French and English) as there will be national interactions
- A valid driver's license may be required

**Inclusion**

**Accommodation