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Intake Counsellor

2 weeks ago

Halifax, Canada ISANS Full time

**Intake Counsellor**

**Short term contract to March 31, 2026**

ISANS is seeking a full-time **Intake Counsellor**to provide registration, orientation, information, settlement plans, referrals, follow-ups and re-assessments to ISANS clients. Reporting to the Supervisor, Reception & Intake, who reports to the Manager, Community Integration Services, this position is responsible to:

- Conduct initial needs assessment interview with new clients as they register for ISANS services (evening availability as needed)
- Provide basic settlement information and orientation
- Link clients to federal and provincial programs and provide information on how to access these programs
- Develop action plans to achieve personal settlement goals that reflect immediate, short
- and long-term settlement needs
- Facilitate access to services by providing a link between clients with specific settlement needs and available resources at ISANS and in the community
- Make referrals to ISANS staff and service providers working with newcomers
- Follow up with clients to see how they are progressing with their referrals and Settlement Plans
- Meet with registered clients for a reassessment session when their status or needs change, providing updated information and referrals as needed
- Provide information and guidance to ISANS staff and other service providers, communities and agencies as requested
- Input data into databases, e.g. NewOrg, iCare, LaMPPS etc and generate timely reports as needed
- Respond to general inquiries from clients and potential clients.

**General responsibilities**:

- Record all relevant client information on databases in a consistent and timely manner as appropriate to the position.
- Provide information as required for internal/external reports, proposals, grants etc.
- Attend regular Staff Meetings and Team meetings
- Review and adhere to ISANS workplace health and safety policies
- Attend and provide support at ISANS events
- Hybrid work requirements
- Perform other duties as required

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted
- Counselling Certificate an asset

**Experience**:

- 2 years’ experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience delivering service to clients face to face and/or online
- Experience in counselling and conflict resolution considered an asset

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population
- Strong understanding of immigration categories and the general streams
- Knowledge of Temporary Foreign Worker status and immigration process

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Ability to stay up to date on immigration processes/changes
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value hat different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Short-term contract to March 31, 2026
- Full-time 35 hours per week, some evenings may be needed
- Hybrid workplace - your work location will be at ISANS’ offices and at home.

**Commencement Date**:ASAP

**Closing Date**: Thursday, August 28, 2025 - 4 p.m.

Employee referrals are encouraged.

Only those eligible to work in Canada will be considered for this position.

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

Pay: $48,469.60-$52,921.60 per year

**Benefits**:

- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in Halifax, NS B3L 4P1

Application deadline: 2025-08-28