Team Lead Operations

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
**JOB TITLE**: Team Lead Operations (MHE Operator)
**Day Shift**: 6:00 am to 3:00 pm (Mondays to Fridays)
**Afternoon Shift**: 2:30 pm to 11:00 pm (Mondays to Fridays)
SUMMARY
Reporting to the Operations Supervisor, the Team Lead is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving and cycle counts. In addition to performing multiple warehouse jobs, the team lead will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.
RESPONSIBILITIES
- Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
- Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
- Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
- Provides peer support for the purpose of on-the-job training of new hires.
- Influences warehouse team members to follow approved warehouse operating procedures for MHE

inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary.
- Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
- Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
- Functions as the workflow process and RF Scanner technical expert for team members.
- Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
- Supports teamwork by promoting positive two-way communication.
- Assists operations supervisor with monitoring daily productivity and quality goals.
- Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
- May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
- Oversee the shift in the supervisor’s absence.
- Being mobile with the ability to drive to the warehouse is a requirement

EXPERIENCE
- Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
- Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.
- Knowledge of the RP/Blue Yonder and/or the Vo-Collect system for picking is considered an asset.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
- Willingness to attend and participate in training and development programs as required.
- College diploma in Logistics Management is an asset.

CERTIFICATIONS
- Forklift Certification from a recognized training provider. One or a combination of the following equipment experience and certification - Double End Rider, Raymond Reach, Dock Stocker, and/or Walkie. (MHE is site specific)

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.