Assistant Manager, Crisis Program

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

**About Covenant House Vancouver**:
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

**The Impact an Assistant Manager in the Crisis Program can make**:
The Assistant Manager, Crisis Program will assist in the management of operations of the Crisis Program, with responsibility for shelter operations and service delivery procedures. Working with the Manager, Crisis Program, the Assistant Manager will ensure compliance with program, case management and operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.

**How you will contribute**:

- Provide direct supervision to Team Leaders in Crisis Program including direct monthly reflective supervision
- Ensure Team Leaders are providing monthly reflective supervision to youth workers
- Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
- Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
- Coordinate volunteer schedules and activities with Manager of Volunteer Services
- Work collaboratively with the Program Services Training & Experience Manager as required
- Responsible for responding to People & Culture matters as required
- Attend intra-agency and program related meetings as required (Team Leader meetings)
- Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Crisis Program as requested, and provide input into operational needs and budgets as requested by the manager
- Track KPI data and ensure accuracy and reporting for HIFIS
- Facilitate monthly meetings with other operational departments including Housekeeping, Facilities, Food Services & GIK
- Support in job interviews as needed
- Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
- Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
- Attend and represent CHV for agency and community partner meetings as directed by the Manager, Crisis Program
- Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
- Provide job and program specific training for Crisis Program staff as directed by Manager

**Who are we looking for?**

**Education and Experience**:

- Undergraduate or master’s degree in related Social Services, Health Sciences preferred or a combination of education and experience.
- Non-Violent Crisis Intervention (On the job training available)
- 3 -5 years of managerial experience in youth social services or at-risk communities is preferred
- Evidence of compliance with the Province’s immunization and tuberculosis control programs is required

**Competencies**:

- Strong organizational skills
- Excellent team building skills
- Demonstrated leadership and management skills
- Goal oriented, ability to plan and implement change
- Crisis intervention skills
- Excellent interpersonal communication skills
- Understanding of Trauma Informed Practice and principles of Harm Reduction
- Understanding and commitment to youth participation and empowerment

**Compensation**:
**Total Rewards**:
This position has flexible working ar