Coordinator, Workers' Compensation Claim Management

1 week ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Summary:
Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences
- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees. All with the goal of returning employees to health and productivity.

**Responsibilities**:

- Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;
- Coordinate the flow of information to Claims Management Coordinators and Case Managers;
- Operating the Kofax system to attach incoming documents to claims;
- Processing invoices within our Kofax and Abiliti Case Management Systems;
- Communicating with the provincial boards to obtain information on claim files;
- Communicating with clients for telephonic claim intake;
- Opening, sorting, scanning, and storing the mail we receive;
- Working with the team to ensure that all responsibilities are completed according to service level agreements;
- Meeting established productivity objectives.

Succeeding as a Coordinator, Workers' Compensation Claim Management will require the following core qualifications and skills:

- Post-secondary education in health management and/or absence and disability management is a considerable asset;
- Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;
- Strong interpersonal skills along with superior assessment and problem solving skills;
- Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills;
- Polished communication skills;
- High attention to detail.

LI-AF1

LI-Remote

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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