Client Account Administrator

We are seeking a Client Account Administrator to join our Coughlin team in Winnipeg.

The Client Account Administrator provides administrative services to the Single
- and Multi
- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc.

The Client Account Administrator is also responsible for preparation of premium reports, data entry for billings and reports, customer service, and verification of billings and remittances.

**The Client Account Administrator will**:

- Create, maintain and update coverage in database systems
- Review and manage enrolment cards and reports received
- Balance monthly remittance reports, reconciling monthly internal database and members accounts
- Process premium rate and/or policy changes in database systems
- Communicate to clients, members, or other external contacts in a prompt, efficient, and courteous manner at all times
- Prepare correspondence using company standard templates for members, administrators, carriers, or clients
- Advise and inform members of the details of eligibility and plan provision
- Prepare and mail out forms, files and invoices/credit memo as required

**T**o be successful **as a** **Client Account Administrator** with Coughlin & Associates, you will need**:

- Sound knowledge of Microsoft Office and standard office administration procedures
- Excellent customer service skills
- Excellent grammatical, spelling, and communication skills
- The demonstrated ability to learn and master new software and technology
- Superior data entry skills and strong mathematical and reconciliation skills
- The ability to maintain good public relations, both within and outside the organization
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively
- The ability to adhere to existing company policies and procedures
- The ability to use tact and discretion to maintain information in the strictest of confidence
**- Experience in the benefits and/or insurance industry
- Bilingualism in both official languages

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About Coughlin & Associates Ltd.:
Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

- Group benefits consulting and plan marketing
- Plan administration and correspondence
- Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations