Fitness Planner

Fitness Planners are health and wellness experts who feel all warm and fuzzy inside when they promote an active lifestyle to our members These passionate people walk the walk and talk the talk. They consistently seek to empower our members with the passion, determination, and knowledge they have about living an active and mindful lifestyle. Fitness Planners know Altea Active’s services and amenities intimately and understand each of their benefits. They have a deep understanding of the unique equipment, classes, and styles of personal training we offer. They have communication superpowers as they quickly create rapport and prescribe appropriate and effective health and training program solutions ensuring our members achieve their fitness goals.

They introduce new and existing members into the various fitness departments offered. They perform various biometric analysis on our members to assess their fitness level and recommend a personalized fitness and health program.

They thrive in a sales environment and are zealous about promoting health and wellness within the community. As individuals and as a team they achieve business goals, maintain high closing percentages, meet sales targets, and effectively promote the benefits of our services including personal training.

**This job might be for you if you have the following talents & spirit**:

- **You’re a competitor and love aiming for sales targets**:You have a consistent desire to destroy monthly sales targets and obliterate annual goals. You’ve got a healthy appetite for competition and are always striving to win.  You’re also tenacious. Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
- **You have an innate ability to build authentic connections**: You are super-efficient at translating genuine relationships into a prescribed fitness journey.
- **You have Communication Superpowers**: You have customer service superpowers and are a good listener and speaker to help clients understand your recommendations. You’re a people person and can easily cultivate positive client relations and retention.
- **You play well with others**: You have excellent oral and written communication skills. You’re a team player who thrives in a collaborative environment.
- **You’re an innovative and creative thinker**: You are not constrained by conventional thinking or established approaches.
- **You’re a total bookworm**: when it comes to learning product knowledge. You are self-motivated and goal oriented. You are passionate about achieving and smashing your sales goals.
- **You’re Goal Oriented**: You thrive on achieving results. You’re an eager beaver - you are self-motivated and goal oriented.

**As a Fitness Planner, a typical day might include the following**:

- Conducting a one-on-one fitness consultation (Road Map Session-RMS) for members with the goal of on-boarding the new member optimally towards their fitness goals. This will include the recommended prescription of the services offered including Personal Training, Studio Fitness Classes, Recovery services, and Diamond member privileges where applicable clubs exist.
- Upon completion of your members investing in Personal Training, you will be responsible for setting this member up with the most appropriate trainer for their goals and ensure that the transition is as smooth as possible.
- At the conclusion of a Road Map Session in which the member does not Invest in a New Personal Training Package, the Fitness Planner is responsible for funnelling the new member to the next event in the New Member Experience (one of the other streams in the Altea ecosystem) which may include a Personal Training Demo, Studio Fitness Classes, LF3 (where applicable), etc.
- Conducting member outreach when needed to fill your schedule with appointments when club traffic is slower.
- Consistently communicating with all departments to better enhance the members’ overall experience.
- Following up with prospective members with personalized recommendations. Many members are reluctant to invest right away and appreciate the friendly follow up to ensure they are achieving their fitness goals.
- On occasion the Fitness Planner may be asked to help in other areas of the club during a cancelled or no-show appointment. Fitness Planners are encouraged to use their creativity during this time to help with lead generation and opportunity to increase earning potential.

**To land this role you need to have;**
- Post-secondary education relating to the health and fitness industry
- Additional certifications or workshops relating to sales, marketing and administration.
- 1+ years of experience in a sales role is advantageous
- Experience in the health and fitness industry preferred
- All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment.
- All team members must complete a criminal background