Social Worker, Patient Relations, Acute

**GENERAL**

**Description**:

- Social Worker, Patient Relations, Acute

**Competition #**:

- SEL AC 422/25

**Posting Date**:

- 02/20/2025

**Status**:

- Active

**Type**:

- External

**DESCRIPTION**

**The Interlake-Eastern Regional Health Authority**
Our Vision
We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based care to improve health status and outcomes in all of our communities and achieve health equity across the region.
Our Mission
We work in partnership with all stakeholders, contributing to the health and well-being of our communities, by providing timely access to reliable care in a culturally safe manner that respects diversity.
Our Values
Always with compassion, Success in collaboration, Accountability in everything we do, Acting with integrity, Respectful of each other

**Collaboration | Accessibility | Respect | Excellence | Innovation | Quality Customer Service**

**Social Worker - Patient Relations**
**Reg Social Worker Acute_09**

**Closing Date**:

- 02/27/2025

**Facility / Site**:

- Selkirk Regional Health Centre

**Posting Type**:

- Permanent

**Position Type**:

- Part-Time

**Hours of Work**:

- Days Weekends

**Term Dates**:
**FTE**:

- 0.5

**Union Group**:

- MGEU Technical Professional

**Wage / Salary**:

- As per applicable collective agreement

**Position Summary**:Under the direction of the Manager Patient Experience & Social Work; the Social Worker - Regional Patient Relations receives client concerns and connects individuals with services, collects information on the concern and works with the interdisciplinary team to resolve.

The Social Worker functions as a member of the interdisciplinary team and provides psycho
- social assessment and a range of interventions to assist patients and their families in dealing with personal, family, social difficulties as well as assisting to resolve concerns related to their health care experience. This will include, consultation, education and advocacy functions for patients and/or families. The incumbent will act as a liaison between the patient, their families, and the facility and external community agencies.

The position of Social Worker - Patient Relations functions in a manner consistent with, and supports the Mission, Vision and Values of the Interlake-Eastern Regional Health Authority.

**Qualifications**:

- A Bachelor of Social Work Degree from an accredited University.
- Current registration or eligibility for registration with Manitoba College of Social Workers. (Must be registered prior to commencement of client interaction).
- Excellent knowledge of pertinent community resources, supports, and services typically used by health care clients.
- Ability to provide standard Social Work services including assessments and consultation, case management, psychosocial counselling, crisis intervention and discharge planning and referral.
- Familiarity with evidence-based practice and continuous quality improvement environments.
- Knowledge of and understanding of cultural and spiritual sensitivity.
- Experience with conflict resolution preferred.
- Must have demonstrated competence in clinical skills, including psychosocial assessments, counseling intervention, and ability to work within an interdisciplinary team approach.
- Must have the ability to communicate effectively both verbally and in writing with professional and non-professional staff, patients and their families.
- Must have computer skills, Microsoft office.
- Must have excellent organizational and professional skills.
- Must be committed to continuing professional development.
- Valid Manitoba driver’s license.
- Mental and physical ability to meet the demands of the position.
- Given the cultural diversity of our region, the ability to communicate in more than one language would be considered an asset.
- Proficiency of both official languages is essential for target and designated bilingual positions.
- Completes and maintains a satisfactory pre-employment security check.
- Satisfactory employment record.

**As a condition of employment, all successful applicants will be required to provide a satisfactory criminal record check (with vulnerable sector screening), adult abuse and child abuse registry checks prior to commencing employment.**

Given the cultural diversity of our region, the ability to communicate in more than one language would be considered an asset. Proficiency of both official languages is essential for target and designated bilingual positions.

All health care workers are required to be immunized as a condition of employment in accordance with the Interlake-Eastern RHA Policy (GA-13-P-110 Required Immunizations for Health Care Workers).

The Interlake-Eastern Regional Health Authority delivers health-care services on First Nation Treaty Territories 1, 2, 3 and 5 and on the homeland of the Métis Nation. We respect that First Nations treaties were made on these territories, ackno