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Brand Ambassador

2 weeks ago

PointeClaire, Canada Ecco Chaussure Full time

Job description

The Brand Ambassador is responsible for ensuring that all ECCO Retail customers receive World Class Customer Service, for driving sales towards achieving or exceeding established store goals, for working to minimize loss prevention and to assist management in all non-selling tasks that play a critical role in the overall operational success for the store.

**Core Competencies and Role Responsibilities**
- RESULTS DRIVEN / ENERGY LEVEL ON THE FLOOR - Drive sales and manage the overall team selling effort in the store to meet or exceed sales goals and objectives.
- Knowledge of store and individual goals on a daily basis.
- Work as a member of a team to accomplish goals set forth in the store.
- Follow 6 steps of selling and customer service outlined in the Brand Ambassador Program.
- Educate customers through product knowledge. Explain features, advantages, and benefits of shoes to help assist them with informed buying decisions.
- OPERATIONS - Help manage the total operations of the store. This includes stock control and management, shipping and receiving, product replenishment and management, store cleanliness, store maintenance and upkeep, store supplies upkeep and management and ensuring that store physical inventory shortage results are at or below company standards
- Help to maintain the visual merchandising strategies for the store to create a store environment that provides our customer with a positive shopping experience. Maintain general housekeeping on a daily basis.
- Maintain a positive attitude and make a valuable contribution towards maintaining ECCO's culture of passion, innovation and sustainability.
- Champion of Excellent Customer Service
- Process transactions at the cash register, maintain sales ledgers and make customer refunds and exchanges.
- Adhere to scheduling guidelines, dress code, etc. as outlined in the employee handbook and operations manual.
- Other duties as assigned

**Minimum Qualifications**:

- High school diploma or GED equivalent.
- Ability to effectively communicate the features and benefits of our brand and products to customers.
- Basic computer skills.
- Ability to lift up to 50 lbs. on a regular basis.
- Ability to climb ladders.
- Ability to read, write and speak English and French at a proficient level.
- Ability to work a varied schedule, including evenings and weekends.

**Job Types**: Part-time, Permanent

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Vision care

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift

Ability to commute/relocate:

- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)