Registration Clerk

**CAREER OPPORTUNITY**

Registration Clerk

2025-195

**Choose Collingwood General & Marine Hospital**:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.

**Corporate Culture**:
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.

**Benefits**:
This position includes a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short and long term disability income protection plans, Healthcare of Ontario Pension Plan (HOOPP), Employee & Family Assistance Program and access to CGMH Perkopolis discounts.

**The Opportunity**:
Registration is the first point of contact for patients and clients and is thus responsible for providing exceptional customer service from the outset of the patient experience. Responsibilities include: reception duties, registration of patients & confirmation of demographic data, patient admission and bed allocation, data quality, facilitation of payment, wayfinding, and non-clinical patient assistance (responding to general inquiries, directing patients and visitors to the most appropriate clinical team member, aiding patients to obtain services). The team plays a vital role in monitoring and responding to alarms, announcing codes via overhead paging system, and following established hospital code protocols.

**Qualifications**:

- OSSD or equivalent
- Previous clerical experience in the health care field
- Knowledge and understanding of medical terminology
- Medical Office Administration course an asset
- Knowledge of Meditech computer system an asset
- Proficient computer skills and typing
- Proficient with Microsoft Office
- Excellent customer service demeanour
- Ability to accurately perform the duties of the role with a focused attention to detail
- Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
- Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
- Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is an asset.
- Must have basic computer skills
- Must be dedicated to professional growth & development
- Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc
- Must have demonstrated excellent attendance/performance record
- Excellent organization and prioritization skills
- Ability to work independently and effectively communicate with other members of the health care team

**Duties and Responsibilities**:
Including, but not inclusive:

- Registers patients using the Meditech computer system; obtaining and capturing all relevant patient information and entering data accurately into the electronic chart in a timely manner
- Acquires required information and payment method for visits inclusive of OHIP, WSIB, and direct payment method for uninsured patients
- Screens patients for necessary IPAC and Falls Prevention queries
- Contact MOH regarding Health Card Numbers as required and follow documented procedure
- Ensure all information is obtained from patients arriving by ambulance to create an accurate emergency record
- Generate patient labels and charts for departments as requested
- Provides direction/or information regarding the hospital to all patients/visitors/other service providers as required
- Manages the separation and distribution of the Emergency and Ambulance records with required patient and account information captured
- Perform cashier function to manage bill payment amounts, collection of ODSP submissions, uninsured prepayment authorizations and issue receipts to patients
- Operates switchboard after hours and as requested

**More Information**:
**Location**: Registration

**Employment Group**:SEIU Clerical

**Employment Type**:Temporary Part-time (approximately 6 months)

**Start Date**:In line with the next Hospital Orientation Intake

**Hours of Work**:Days, Evenings, Nights, Weekends (8 and 12 hours)
Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.

**Wage**:$30