Guest Services Manager

6 days ago

Belleville, Canada Hampton Inn & Suites Belleville Full time

**Position Statement**:
Responsible for managing all front desk operations. Leadership and Service Excellence is a core expectation. Through your leadership, you are responsible for driving financial success by providing our team members a great welcoming place to work and grow, while providing our guests an exceptional hospitality experience. This position also serves as Manager-On-Duty and oversees property operations for Focused Service hotel.

**Position Summary**:
35% - Manages Front Desk Operations
- Responsible for front desk, switchboard, reservations, retail and breakfast operation (including hiring, scheduling, inventories, training, counseling and discipline).
- Produces various financial reports accurately and on a timely basis.
- Works with front desk agents on daily functions during check-ins and check-outs.

30% - Management
- Acts as Manager-On-Duty for the hotel ensuring effective interdepartmental operations and resolution of guest complaints.

20% - Property Operations
- Oversees the general operations of the department.
- Inspects the hotel to ensure all furniture, fixtures and equipment are in proper working condition, departmental supplies are stocked at the proper level, and preventative maintenance programs are in place.

10% - Human Resources
- Manages Human Resources functions including recruiting, selection, orientation, training, performance planning and evaluations, and pay and reward programs.

5% - Administration
- Administration of personnel files, including monitoring payroll, vacation requests and assists in monitoring distribution of sales payouts.

**Specific Job Knowledge, Skill and Ability**

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job:

- Superlative guest care skills.
- Thorough knowledge of all guest services and other department operations.
- Ability to train front office staff in financial control procedures, inventories and receivables, arrival and departure procedures, switchboard operations, and property amenities.
- Ability to train staff in areas of customer satisfaction and safety.
- Excellent written, verbal, and organizational skills required.

**Supporting Functions**:
In addition to the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company:

- Ensures Guest Services has the proper information and equipment to complete department functions.
- Prioritize and organize all projects that pertain to improving Guest Services functions.
- Responsible for maintaining proper organization of the Guest Services, Food and Beverage and Retail spaces.
- Responsible for compliance with all local health and safety codes.
- Perform other duties and responsibilities as assigned or required.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Hotel Leadership: 1 year (required)

**Language**:

- English (required)

**Location**:

- Belleville, ON (required)

Work Location: In person

  • Part-time Weekend Guest Service Representative

    2 weeks ago

    Belleville, Canada Fairfield Inn & Suites Marriott Belleville Full time

    THE ROLE: The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Store Manager: Drive Sales

    4 hours ago

    Belleville, Canada Spencer's & Spirit Halloween Full time

    A leading retail company in Belleville, Ontario is seeking a Store Manager to oversee operations and ensure maximum sales and profitability. The role requires managing guest services, controlling expenses, and ensuring inventory control in adherence to company policies. Candidates must be at least 21 years old and have prior retail management experience....

  • Guest Attendant

    1 week ago

    Belleville, Canada Sienna Senior Living Full time

    **Guest Attendant - Full time/ Evenings** Aspira Quinte Gardens Retirement Living (Belleville) In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Quinte Gardens their home. This role offers the opportunity to provide heartfelt care to our residents through your Guest Attendant...

  • Food Services Manager

    4 hours ago

    Belleville, Canada Chartwell Full time

    The Food Service Manager is responsible for all aspects of the residence’s food service department. The FSM ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. If you: Love seniors who...

  • Store Team Leader — Drive Sales

    4 hours ago

    Belleville, Canada Spencer's Full time

    A retail company in Belleville is seeking an Assistant Store Manager to establish and maintain guest services while supporting overall store operations. This role requires a minimum age of 18, prior retail or management experience, and the ability to lift up to 50 lbs. The successful candidate will be responsible for ensuring maximum sales and profitability...

  • Guest Services Representative

    25 minutes ago

    Belleville, ON KP C, Canada Holiday Inn Express Belleville Full time

    The newly awarded Holiday Inn Express Belleville is truly a great place to work. There is a feeling of being part of something special, something successful. Our people are united in being proud to work for Holiday Inn Express. And we're proud of them too. We love everything they bring to our company. Their individual hopes, dreams and interests have made us...

  • Sales Floor Leader

    4 hours ago

    Belleville, Canada American Eagle Outfitters Inc. Full time

    A leading fashion retailer in Belleville, Ontario is seeking a full-time Sales Leader to manage daily operations and drive sales in-store. The ideal candidate will have retail management experience, strong leadership skills, and the ability to motivate a team. Responsibilities include maximizing guest loyalty, recruiting talent, and ensuring compliance with...

  • Environmental Services Manager, Acute Healthcare

    3 weeks ago

    Belleville, Canada Groupe Compass Quebec ltée. Full time

    What’s in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we...

  • Hotel General Manager

    32 minutes ago

    Belleville, Ontario, Canada CANPRO GROUP INT'L Full time

    Job SummaryWe are seeking an experienced and strategic Hotel General Manager to lead all aspects of hotel operations, ensure excellent guest experiences, and drive financial performance. The GM will oversee departmental managers, develop and implement operational plans, and uphold the highest standards of service quality.Key ResponsibilitiesOperational...

  • Hospitality Territory Sales and Service Manager

    2 weeks ago

    Belleville, Canada Ecolab Inc. Full time

    Join Ecolab’s sales team as a **Hospitality Territory Sales and Service** Manager**covering Belleville, Cobourg, Trenton and the surrounding areas. Within our industry leading Institutional division, this outside sales offers comprehensive chemical products and solutions to meet the needs of customers across the foodservice and hospitality industries....