Night Auditor

1 week ago

Drayton Valley, Canada Holiday Inn Full time

Welcome guests and consistently provide friendly and attentive service
- Demonstrate professionalism at all times and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Process all Night Audit Reports as per company policy, prepare systems for the next day.
- Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well organized work area
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends and holidays
**Physical Requirements**
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time.
**Qualifications**
- High School Diploma or equivalent
- Minimum 2 years customer service experience, previous hotel experience an asset
- Proficiency with Microsoft Office Suite and hotel computer systems/programs

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
**Experience**:

- nigh audit: 1 year (preferred)

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