Assistant Clinical Services Manager

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead processes in delivering safe, competent and ethically patient centered and cost effective services using an evidence-informed and stakeholders engagement approach.

This position will report to the Clinical Resource Team Clinical Services Manager (CSM) to ensure program goals and objectives are achieved and are in alignment with the corporate strategic plan.

Accountabilities:
Quality and Safe Patient Care
- Support the implementation of best/leading practices, quality documentation and accountability models;
- Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member;
- Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators;
- Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
- Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion;
- Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
- Work collaboratively with the CSM and inter professional team members
- assess clinical and educational needs within the CRT on an ongoing basis
- Other duties as assigned such as special projects.

Leadership and Collaboration
- Demonstrating ability and experience in five leadership domains:

- Leads self
- Engages others
- Achieves results
- Develops partnerships and
- Leverage information-driven and goal-oriented processes in driving change and improvement
- Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Access and Flow, Scheduling Services, Infection Prevention and Control CRT, Registration and Admitting.
- Works collaboratively with the Clinical Nurse Educator, inpatient CSM’s in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
- Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
- Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
- Facilitates huddles and chairs the nursing team meetings under the direction of the CSM and attends other internal/external meetings as appropriate

People Development and Team Building
- Fosters open communication, learning, and professional growth of the nursing staff
- Provides the clinical expertise essential to support managers with effective problem solving and decision making
- Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members.
- In conjunction with the CSM manages the Attendance Awareness Program
- In collaboration with the CSM manages the recruitment and selection process
- Provide support to the CSM in the completion of performance evaluations
- Culti