People Lead

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

**About the People & Culture Team**

We find talented people like you, support you, and foster a diverse culture where you can be your true self. Help us hire the best talent, and be a part of creating a community and culture where everyone belongs.

**Job Summary**

We are seeking an experienced **People Lead** to lead our U.S. and Canadian HR operations. This role is ideal for a hands-on HR generalist with strong knowledge of U.S. labor laws, payroll, benefits, tax, and compliance, and a basic understanding of Canadian employment regulations. The People Lead will oversee the full employee lifecycle (excluding recruitment), ensure regulatory compliance, including mandatory training, health and safety requirements, and serve as a business partner to leaders across North America, including the C-suite.
- This role is fully remote, with occasional travel as needed._

**What You’ll Do Here**

**_ Regional HR Leadership & People Management_**:

- Lead and manage a distributed HR team across the U.S. and Canada, ensuring consistent delivery of HR services and guidance
- Serve as the primary HR contact for North America, providing day-to-day support to employees and managers
- Provide coaching and strategic input to business leaders, including C-suite stakeholders

**_Employee Lifecycle Management_**:

- Oversee main aspects of the employee lifecycle: onboarding, performance management, engagement, payroll, compensation and benefits and offboarding
- Champion best practices and ensure HR systems and processes are streamlined and effective
- Participate and lead company-wide global people projects and initiatives

**_Compliance & Employment Law_**:

- Ensure compliance with U.S. federal and state employment laws and Canadian provincial labor regulations
- Own and maintain employee handbooks, HR policies, and employment documentation
- Oversee mandatory employee trainings, including harassment prevention, ethics, and other regulatory topics
- Lead and support health and safety compliance efforts across jurisdictions

**_Payroll, Benefits & Tax_**:

- Partner with Finance and external providers to manage payroll and benefits administration for U.S. and Canadian employees
- Ensure accurate tax filings, benefits enrollments, and leave tracking
- Support year-end processes such as W-2s (U.S.) and T4s (Canada)

**_HR Operations & Systems_**:

- Maintain accurate employee records in the HRIS
- Track and analyze HR metrics to inform strategy and ensure operational excellence
- Manage vendor relationships related to benefits, payroll, compliance, and employee programs
- Oversee HR metrics, dashboards, and regular reporting of key workforce data

**_Internal Business Partnering_**:

- Act as a strategic HR advisor to senior leadership, supporting business decisions with relevant people insights
- Drive organizational health and culture initiatives across North America
- Collaborate with global HR peers to align practices and ensure consistency across regions

**What You’ll Bring to Us**

**_ Required Qualifications_**:

- 6+ years of progressive HR experience, with management responsibilities
- Deep expertise in U.S. employment law, compliance, benefits, and payroll
- Basic knowledge of Canadian labor practices and legislation and willingness to develop in that area
- Experience with mandatory training programs and health & safety compliance
- Demonstrated ability to build strong relationships with business leaders, executive leadership
- People centric approach focused on employee experience
- Excellent communication, organizational, and problem-solving skills
- Proficiency in HRIS platforms and Microsoft Office/Google Workspace
- Proficiency in using payroll systems (e.g., ADP or equivalent platforms)

**_Preferred Qualifications_**
- HR certification (e.g., SHRM-CP/SCP, PHR/SPHR)

**What We Offer**
- International, fast paced and growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to a