Territory Product Support Manager

Brandt Industries Canada Ltd. is currently seeking a passionate and energetic **Territory Product Support Manager - Ag Parts & Service**to join our team. This remote Saskatchewan‑based role supports our customer service efforts across Western Canada and includes regular travel throughout Saskatchewan, Alberta, and Manitoba.

This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup.

**Who We Are**

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that, we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.

That’s Powerful Value, Delivered.

**What You Will Be Responsible For**
- Promote Parts booking programs and work with dealers to grow parts sales
- Maintain strong relationships with the Service and Parts personnel at the dealership
- Work with dealers to resolve service issues that may arise for Brandt products
- Assist in administering Company Product Warranty/Product Improvement Program (PIP)
- Responsible to gather and document failure data on recurring failures where there is not a known resolution (i.e. equipment size, configuration, type and mode of failure)
- Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time
- Make recommendations and work with Platform Team Leads and Quality/Operations to find a sufficient resolution
- Continue to investigate field issues until resolution is found
- Monitor customer and dealer satisfaction upon resolution
- In major failures, lead and coordinate the repair efforts with the Dealer, Territory Manager, and any necessary internal departments using all necessary resources available
- Contribute to and implement the Customer Support Strategy in coordination with the Territory Manager for each dealer
- Assist the service team in the development of informative training materials
- Provide dealer service and warranty training
- Travel requirement up to 70% on an as needed basis
- Travelling with a dealer representative will be involved to be successful in this role to effectively:

- Gather further information in a timely manner
- Confirm alignment, configuration and proper set up
- Take measurements, gather environmental data, and observe operating methods
- Instruct dealer tech on minor adjustments or installations as required based off engineering approved modifications
- Make follow up calls

**What We Look For**
- Mechanical Technologist or similar education/experience
- A farming background and/or experience with agriculture equipment is a great asset
- An experienced leader
- Excellent planning, organizational, and time management skills
- Strong problem-solving skills
- Effective communication skills (both written and oral)
- Ability to think analytically
- Possess a high level of customer focus
- Possess a valid Driver’s License

**What We Offer**
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.

**Discovery the Brandt Advantage - When you work for Brandt, we work for you. It’s as simple as that **

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