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Engagement Manager

3 weeks ago

Toronto, Canada Workday Full time

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team

As an Engagement Manager in our Canadian practice, you will be the key player on a team that guides customers through the solution delivery and deployment lifecycle by partnering with Workday leadership, consultants, and resource management. You will be the Workday leader ultimately responsible for managing the Customer experience through deployments.

About the Role

What you’ll be doing:
- Project manage one or more Workday Financials/HCM/Payroll/ implementations concurrently- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW- Provide guidance and mentoring to Professional Services resources working on your implementations- Ensure projects are properly planned and staffed- Manage and measure project performance using appropriate tools and techniques- Perform risk management to collaboratively minimize and manage project risks proactively with customers- Work with the client project manager to identify and resolve issues that could impact project scope and/or timeframes- Work with Delivery Assurance to ensure compliance with agreed to checkpoints- Present at Executive Steering Committee meetings- Ensure the client takes advantage of Workday best practices- Be a liaison for Professional Services when interacting with Sales and other internal stakeholder groups- Identify opportunities to position other service offerings- Ensure the client can serve as a reference upon completing their implementation- Assist in the transition of the customer from Professional Services to Product Support- Ensure the project is delivered within the budget outlined in the SOW- Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

About You
- About You
- Basic Qualifications- 4+ years of managing complex ERP implementations, with a strong focus on Financials/HCM or Payroll
- Other Qualifications:- Become an authority in Workday's Implementation Methodology for use on all engagements
- Demonstrable proficiency in the Workday product suite
- Full project P+L ownership
- Consulting experience strongly preferred with a software consulting or with a professional services consulting firm
- Strong ability to support HR transformation and organizational change management initiatives within the context of a technology deployment
- Previous experience with project management tools (Microsoft Project, Smartsheets, etc).
- Ability to travel up 25% percent or more of the time
- French language preferred but not requiredto explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process