Enterprise Account Manager

Halifax, NS | Toronto, ON
Sales and Business Development
Experienced
Full-time

**Benefits**:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Bonuses & Incentives
Wellness Programs
As an Account Manager on the Customer Success team, you will be the primary contact for a portfolio of Dash Hudson's existing customers. You will work towards targets to renew and expand the scope of current contracts. You collaborate with the wider Customer Success team to ensure your customers have the most optimal experience with Dash Hudson, which will allow you to maintain and increase revenue.
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What you'll do

**Responsibilities**:
Retention
Negotiate contracts, pitch partnership value, review terms and conditions, administer contract approvals with legal counsel and propose pricing based on package guidelines.
Empower the users within your customer portfolio to incorporate Dash Hudson into their day-to-day activities.
Track progress and monitor usage to identify red flags or opportunities.
Proactively seek out opportunities to create value for customers (delivering relevant content, driving adoption on new platform capabilities, etc).
Establish strong relationships among decision-makers and maintain accurate account maps and records in CRM tools.
Expand and Grow
Provide strategic analysis and communicate platform value to customers to identify opportunities for expansion.
Navigate complex buying cycles with both technical and business decision-makers while engaging with internal stakeholders as needed.
Strategize with the internal Dash Hudson team to close and increase expansion revenue from accounts, within defined time periods.
Collaboration
Work with a rotating set of platform specialists to ensure your customers and prospects are fully trained on the essential features and benefits of the Dash Hudson product.
Maintain current knowledge on all platform functionality, supporting content and training.
Work with our internal lead generation and Marketing teams to build customer-specific initiatives and/or events designed to build awareness within target accounts.
Assimilate and share competitor intelligence keeping Product and Marketing teams informed of market activity and provide feedback from existing customers to improve our competitive position and messaging.
What you'll need

**Qualifications**:
Desired Skills and Experience
5-6 years of relevant work experience.
A proven track record of consistently meeting and exceeding set targets.
Exceptional communication skills to build and maintain the trust of our existing customers.
Ability and desire to collaborate well across internal teams.
Exceptional organizational skills.
Learn from mistakes and share with others to improve the team's overall performance.
Contribute in a positive way to team morale.
Be invested in personal growth and hungry to learn new skills.
Experience with virtual and in-person meetings is required.
Post-secondary education in business, finance, or accounting is considered an asset.
We're looking for
Core Skills
Communication Organization Sales Targets Cross Team Collaboration
A little bit about us
Dash Hudson
The only tool you need to outsmart social
At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
At Dash Hudson, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top up plan
Work from home benefit
Flexible working hours and location
Departmental and team-wide bonding activities