Field Operations Manager

The Field Operations Manager - British Columbia (FOM - BC) is the primary point of contact for CSN Licensees within the British Columbia region. The position reports directly to the FOM -Team Lead and will work with other FOMs and FTAs. The FOM will work with other departments within CSN to help licensees grow and perform and work with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

**Primary Objectives of the Field Operations Manager**
- Primary point of contact for CSN Licensees in British Columbia
- Understand store needs and work with the Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
- Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

- Overall business performance
- Performance on insurance programs
- Utilization of vendors, marketing programs, software, training and other components of the CSN System
- New and upcoming CSN initiatives
- Review of outstanding issues and/or new issues, including non-urgent issues
- Identification of one or two strategic action items and expected timing
- Assist with virtual or in person regional meetings, to occur two times per year; as well as CSN annual conference
- Work with the Team Lead to identify strategies to help licensees get the most out of the CSN System
- Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes and deletions to the CSN System
- Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
- Escalate complex case management issues to the Team Lead when necessary and assist the FTA with case management and file auditing when necessary
- Support in building Licensee training- Report progress and activity to the Team Lead on a monthly basis, providing summaries on the following topics:

- Cases and action items more than 30 days old
- Challenges engaging with stores
- KPI performance vs. targets

**Requirements**:
**Core competencies**
- A track record of successful management and leadership experience, with a professional and engaging personality
- Strong analytical ability and attention to detail, with logical and organized thinking and clear communication skills
- Good judgement as it relates to when to make individual decisions and when to solicit feedback from others
- Enthusiastic approach to working in Microsoft Office and learning new technology tools

**Education and qualifications**
- Minimum 5 years of management experience in the collision repair industry
- Post-secondary education in a business or field related to the collision repair industry
- Completion of recent professional development courses in management, leadership, or industry related topics

**Work environment and other requirements**
- The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders
- MUST have a valid driver's license in good standing, which must be maintained throughout employment tenure

**Travel requirements**
- Travel will be required to meet with stores, attend industry events, attend training meetings, and meet with corporate staff at the head office in Oakville, Ontario
- Travel days are expected to be 25 to 35 days per year and will require overnight stays

**Benefits**
- Competitive salary and bonus program
- Comprehensive benefits package
- Car allowance for use of personal vehicle
- Company laptop
- The ability to grow, develop and manage your career path

**Career Path**
As CSN continues to grow, other career opportunities may become available.

**Disclaimer**:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.