Entry-level IT Technician

1 day ago

Newmarket, Canada Maverick Gardner Information Technologies & Solutions Incorporated Full time

**About Maverick Gardner**

Maverick Gardner Information Technologies & Solutions Inc. (MG ITS) is a managed IT services provider delivering secure, reliable technology solutions across cloud, cybersecurity, and support. We operate with ISO 27001-aligned practices and a people-first culture.

**Role Summary**

We’re hiring an Entry-Level IT Technician to deliver first-line technical support for our clients and internal teams. You’ll learn how to triage tickets, build and deploy endpoints, administer Microsoft 365, and provide friendly, professional customer service—all with hands-on mentorship and a clear growth path.

**What You’ll Do (Key Responsibilities)**
- **Service Desk (Tier 1)**: Triage and resolve tickets (workstations, printers, basic networking, M365, AV/EDR, VPN, MFA).
- **User Admin**: Create/modify accounts and licenses in Microsoft 365; manage groups, mailbox features, and SharePoint/OneDrive access.
- **Documentation**: Maintain accurate work notes, SOPs, and asset records.
- **Customer Care**: Communicate clearly with end users; set expectations and follow through.
- **Security & Compliance**: Follow acceptable-use, data handling, and incident reporting procedures.

**You’ll Succeed Here If You Have (Qualifications)**
- **Education**: Diploma or degree in Computer Science, Information Technology, Networking, Cybersecurity, or a closely related field.
- **Preferably a recent graduate** (0-2 years’ experience) with co-op, internship, or lab/project work.
- **Foundational Knowledge**:

- Windows 10/11 administration (profiles, updates, drivers, basic registry/services).
- Networking basics (TCP/IP, DNS, DHCP, NAT, Wi-Fi).
- Microsoft 365 fundamentals (Exchange Online, Teams, OneDrive, SharePoint).
- Endpoint security concepts (AV/EDR, disk encryption, patching).
- **Certs (nice to have)**: CompTIA A+, Network+, Microsoft Certified: Fundamentals (AZ-900/MS-900), ITIL Foundation.
- **Soft Skills**: Strong communication, curiosity, organization, and a calm, service-oriented mindset.
- **Other**: Valid driver’s license and ability to visit client sites when needed.

**Nice-to-Have Experience**
- Ticketing systems (e.g., ConnectWise, Jira, Zendesk).
- Mobile device management (Intune, JAMF), basic scripting (PowerShell).
- Backups, RMM tools, remote support utilities.

**Supervision & Growth**
- **Direct Supervisor**:(Office Manager) provides day-to-day guidance, weekly 1:1s, and performance check-ins.
- **Mentorship**: Senior technicians and the Operations Manager provide technical coaching and escalations.
- **Development**: Structured onboarding, labs, and certification support (e.g., CompTIA/Microsoft) with a path toward Tier-2 responsibilities.

**Work Environment**
- **Hybrid** (office/client on-site/remote) based on role and client needs.
- Company laptop and required tools provided.
- Standard business hours with occasional after-hours maintenance or on-call rotation (with notice).

**Eligibility**

**Background & Compliance**

Employment may be contingent on routine background checks consistent with role requirements and adherence to company security and acceptable-use policies.

**How to Apply**

Pay: From $22.00 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Application question(s):
Work Location: In person

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