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Real Time Analyst

2 weeks ago

Toronto, Canada S&P Data LLC Full time

**Summary of Duties**:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

**Main Responsibilities**:

- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
- Assist with projects and other duties as requested or assigned

**Skills and Qualifications**:

- Demonstrate sound work ethic
- VBA macros an asset
- Experience with IEX an asset
- Ability to create reports in Excel and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Previous call center experience required
- Previous Work Force Management experience is considered an asset
- 1 years call center expierence

**Personal Attributes**:

- Ability to take initiative
- Flexible team player with a positive attitude
- Must have good time management with the ability to work with mínimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
- Must be friendly and professional with a positive attitude
- Organized with the ability to quickly and effectively adapt to change
- Excellent attendance record
- Able to communicate professionally - oral and written
- Problem solving skills

**WHAT WE OFFER YOU**:

- **Full time employment offering a base pay of $15.50 and paid training**:

- **Comprehensive Employee Benefit Plan including medical, dental and vision care**:

- **Fun, friendly, casual work environment with an active social committee that keeps things interesting**: