Medical Gas Service Technician

**Medical Gas Service Technician**:

- Functional area: Service
- Country: Canada
- City: Cambridge and Ottawa
- Company name: Class1 Inc
- Date of posting: May 13, 2025

**MISSION**

Reporting to the Business Line Manager - Aftermarket, this role will work with our existing team to manage the service and aftermarket business in the territory. This could include: preventative maintenance, emergency servicing, on-call telephone support, prospecting new business and creating quotations on various Medical Supply Systems and their control panels at Class 1 Inc.’s customer locations which include hospitals and other medical and laboratory facilities.

**RESPONSIBILITIES**

**1. Servicing of Medical Gas Supply Equipment & Systems (including SIHI liquid ring systems)**
- Investigate cause of Medical Gas Supply systems and equipment malfunctions during call-out service visits
- Support ordering correct parts for follow-up service
- Repair and maintain Medical Gas Supply systems and equipment
- Write service reports to document activity and recommendations for action for the care of equipment to meet and exceed CSA standards

**2. Preventative Maintenance (PM)**
- Conduct PM visits in a timely manner making efforts to stay within quoted range of service
- Create PM reports on service activity and recommendations for action for the care of equipment to meet and exceed CSA standards

**3. Equipment & System Support and Start-Ups**
- Conduct new system on-site start-up activity and testing within the rules and regulations for this activity
- Conduct customer training seminars and on-site training on Medical Gas Systems operations, alarms, maintenance, and requests for repair
- Provide complete system start-up documentation
- Support the sale of prescribed spare parts and preventative maintenance contracts and services to customer contacts

**4. On-Call Service Support**
- Be an active member of the on-call support team (taking approx. 1 week in every 6 in rotation for after-hours 24/7 support)
- Respond to emergency calls to provide feedback on how customer maintenance staff can keep Medical Gas Supply systems safely online until a Medical Gas Service Technician can be dispatched for repair
- Make after-hours site visits for emergency support when required (On-Call schedule is rotated between technician team available for this type of support)

**5. Service Administrative Responsibilities**
- Use Class 1’s software systems for completed customer report (Including but not limited to: detailed root cause, repairs taken, future suggestions, pictures etc.) in a timely manner
- Operation and maintain service vehicle in accordance with company policy and applicable laws and regulations
- Take control and care of all service equipment and tools to conduct service work in the safest manner for self, co-workers, customers, patients, and systems while working (always informing manager when replacement is required)
- Work with manager to support a schedule that allows for 80% utilization of technician allocation to customers
- Submit weekly timesheets to payroll and Service Coordinator
- Trank expenses in accordance with company expense policies

**6. Other Duties as Required**
- Ensures adherence to established Class 1 procedures, objectives, quality assurance programs, and safety standards
- Perform assigned duties in accordance with Class 1 Inc standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done

**LOCATION & TRAVEL**
- Based remotely dispatched from home to customer sites daily
- Ability to travel to remote customer sites throughout Canada as assigned
- Regular travel to HQ located in Cambridge, Ontario, Canada

**QUALIFICATIONS**
- OSSD
- 1-2 years’ experience in mechanical and/or electrical equipment servicing
- Valid Driver’s License and clean driver’s abstract required
- Vulnerable Sector Police Record Check required

**REQUIREMENTS**

This position places a strong focus on presenting a positive attitude to our customers and service team and must have knowledge and technical skills for troubleshooting (by phone or on site) the repair of mechanical and electrical equipment. For you to manage the complete customer experience Including (but not limited to): customer relations and communication, price quotations/estimates, completing the physical service intervention or PM call, following up with the office and customer to close any loose ends.

The first rule of our business is to “**Always supply the patient**” which means that when there is a customer with an issue, we need to jump on it and resolve it as quickly as possible. Our systems provide life sustaining gases (Breathing Air, O2 etc.) to hospital and clinics with critical patients on the other end.

Travel will be required within the region. As well