Key Accounts Coordinator

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Key Accounts Coordinator - Energy and Decarbonization is a customer-facing role focused on engaging commercial customers to provide education, support, and solutions to advance energy reduction and decarbonization projects. The Key Accounts Coordinator - Energy and Decarbonization collaborates with both internal and external resources to meet customer expectations and foster strong relationships and works closely with business owners, building operators, and technical staff (including engineers, architects, and contractors) to deliver comprehensive support and services, identify new opportunities to enhance market share, and contribute to the achievement of Hydro Ottawa's sustainability goals.

MAJOR RESPONSIBILITIES-
- Contribute to the development of measurement and verification strategies to support reporting requirements for program rules and customer needs.- Engage with relevant stakeholders, program delivery partners, consultants, funding organizations, and government agencies to identify target customers, communicate best practices, inform future program design, and evaluate progress and success of existing strategies.- Segment customers (key, strategic, managed) and refine designation based on opportunity analysis, specifically targeting energy and decarbonization opportunities.- Align account activities to maximize productivity and customer insight.- Develop and implement yearly account plans that align with overall account strategy, strategic plans, and the customer experience roadmap.- Contribute to developing business cases, work plans, processes, and tools to support the successful execution of the overall energy and decarbonization program strategy.- Identify commercial customer needs and new service area opportunities; track these insights to inform the development of new products, services, program areas and business opportunities.- Interact with customers and stakeholders to ascertain needs and business drivers related to Hydro Ottawa’s energy and decarbonization programs. Capture and share insights with service delivery leaders to develop strategies that strengthen market share or increase customer value.- Undertake consultative sales approach and leverage technical abilities to promote a wide range of company services and solutions based on vertical market opportunities.- Assist and lead business development activities including presentations and training seminars, proposal development, and various client management activities.- Populate Customer Relationship Management (CRM) system with customer information and manage the system content and leverage the tool to build new business.- Act as a primary contact for designated accounts on all energy and decarbonization programs related issues including technical, load profile information, business case development, funding source identification, and other support services.- Act as a spokesperson for Hydro Ottawa’s energy and decarbonization programs to designated commercial customers.- Ensure that customer account and information is available to executive staff and sponsors to coordinate opportunities for meetings.- Liaise with and support other divisions in the company to develop initiatives for improving customer service in alignment with the customer experience strategy and roadmap.- Assist with development and implementation of required marketing initiatives to drive business development and create potential partnerships with identified accounts.- Collaborate and coordinate with other internal groups as it relates to customer engagement and events.- Follow all corporate health and safety policies.- Identify opportunities by researching industry sources, attending events, tracking prospective markets, customers, and competitors.- Develop and implement outreach and engagement strategies to successfully recruit new customers into Hydro Ottawa's Energy and Decarbonization programs.- Perform other duties as required.

EDUCATION AND EXPERIENCE- Post-secondary education in a related field such as business, engineering, environmental science/studies, sustainability or technology focus- Minimum 3 years relevant work experience in a customer-facing role, preferably focused on energy, sustainability, or decarbonization- Proven experience in customer outreach and account management, including developing and implementing account plans, and managing customer relationships- Experienc