Manager, Corporate Initiatives

**Basic Function**:

- Responsible for the oversight, leadership and delivery of corporate projects that contribute to service delivery improvements and innovation to support all areas of Corporate Services including Administration, Corporate Customer Service and Communications, Accessibility, Financial Management and Planning, Purchasing, Realty Services and Information Technology.
- Provides support in the development and implementation of various internal and external systems and processes with an immediate focus of business process reviews and solutions, CRM implementation and service level agreements.
- Responsible for leading and managing multi-department project teams.
- Provides professional services and advice to support Corporate Services functions and service delivery that embraces a strong commitment to delivery of service excellence.

**Position Description**:

- Responsible for investigative work to facilitate the development of business requirements and specify effective business processes through improvements in systems, practices, procedures and organization change.
- To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
- To identify trends and process variations as part establishing continuous improvement monitoring systems.
- To devise new support material based on revised processes to include training, reporting and system enhancements.
- To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance and provide regular project status updates.
- To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times.
- To build effective partnerships with County divisions and departments, work with key stakeholders and champions to build a continuous improvement environment and support an ongoing program of improvements.
- To lead initiatives that transform business processes ensuring a more effective way of conducting processes and improving services.
- To manage all aspects of business process reviews ensuring integrity, accuracy and alignment with strategy and objectives and considering emerging IT and digital opportunities for business process improvements designed to deliver cost-effective and efficient solutions for the customer and user experience.
- To foster a culture of innovation, continuous learning, growth and improvements.
- To develop and maintain systems analysis tools including key performance indicators, data analysis systems, decision frameworks, and other tools to assist the division in managing operations and achieving corporate goals.
- Develops, prepares, adheres to and monitors applicable operating and capital budgets and assists with budgetary review matters and strategies.
- To participate in management decision-making, problem solving, and policy setting.
- To provide financial analysis and reporting for key corporate projects and division projects.
- To prepare and present written or verbal reports, policies and procedures and/or recommendations to General Managers, Directors, Managers, staff, Council, external agencies and the public as required.
- To lead and participate in a wide-variety of committees and/or workgroups.
- To establish work priorities and schedules to ensure necessary timelines are met.
- To perform other related duties to assist in all functional areas of Corporate Services as required.

**Requirements**:
**Knowledge and Experience***:

- Post-secondary degree/diploma from a recognized college or university in business, public administration, or related fields.
- Significant project management and policy development experience is required.
- Experience with continuous quality improvement and developing innovative approaches to delivery of municipal or business services.
- Plus over five years of current related experience preferably in a public sector setting.

**Skills and Abilities**:

- Ability to exercise discretion, judgment, and work independently, with a high degree of integrity and exposure to confidential information.
- Excellent project management methods and techniques and strong organizational skills.
- Sound research and analysis techniques and methodologies.
- Knowledge and ability to develop and implement policies, procedures and practices.
- Strong communication, facilitation and training experience.
- Proven multi-tasking skills with an ability to handle multiple projects and rapidly changing priorities.
- Proficiency in Microsoft Office Suite including Word, Excel PowerPoint and Outlook, Microsoft Teams, and Adobe Acrobat Professional.
- Valid Ontario driver’s license and access to a reliable vehicle.
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health an