**Overview**

Are you a dynamic leader who thrives in a fast-paced, high-pressure environment? We’re looking for someone with the drive, confidence, and vision to lead a team with purpose and positivity. In this role, you’ll be at the forefront—championing company policies, fostering a supportive and collaborative culture, and cultivating a cohesive team that’s motivated to succeed. If you're passionate about pushing forward, setting the tone, and creating an environment where people grow and win together, we want to hear from you.

**Key Responsibilities**:

- **Lead by example** in all aspects of patient care, client communication, and team collaboration.
- **Support and supervise veterinary technicians** and assistants to ensure efficient, high-quality patient care and workflow.
- **Implement and uphold hospital protocols and company policies**, ensuring compliance and consistency across all shifts.
- **Foster a positive, proactive team culture**, encouraging growth, accountability, and open communication.
- **Mentor and train team members**, identifying strengths and developing skills through coaching and support.
- **Coordinate daily operations**, including shift delegation, scheduling, inventory control, and resource management.
- **Maintain a calm, solution-focused mindset** during high-pressure situations, effectively guiding the team through challenges.
- **Collaborate with veterinarians and leadership** to continuously improve processes, patient outcomes, and team dynamics.
- **Drive team goals and performance metrics**, holding yourself and others accountable to excellence and progress.
- **Promote a client-first attitude**, ensuring every interaction reflects compassion, knowledge, and professionalism.

**Experience Needed**:

- Active **Registered Veterinary Technician (RVT)** license in good standing.
- Minimum **2-3 years of clinical veterinary experience** in a fast-paced hospital setting (emergency or specialty experience is a plus).
- **Prior leadership or supervisory experience** strongly preferred—must be confident in leading by example and coaching others.
- Proven ability to **handle high-pressure situations with confidence and clarity**.
- Strong knowledge of **hospital protocols, veterinary procedures, and patient care standards**.
- Comfortable with **delegating tasks, managing workflows**, and supporting a busy team environment.
- Excellent communication skills, both with clients and team members.
- A positive, proactive attitude and a genuine passion for **mentorship, growth, and team development**.

**Schedule Requirements**:

- Must be available to work **a variety of shifts**, including **days, evenings, weekends, and holidays**, as needed.
- Comfortable with **rotating schedules** and **supporting the team during high-demand hours**.
- Flexibility is key—we’re looking for someone who can adapt to the needs of the hospital and lead with consistency across all shifts.

Join us as we strive for excellence in our operations, ensuring quality outcomes while supporting our team's growth and development.

**Job Types**: Full-time, Permanent

Pay: $35.00-$39.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Retention bonus
- Signing bonus

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift

Ability to commute/relocate:

- Nanaimo, BC V9T 2L8: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- rvt licence (required)

Work Location: In person