Customer Service Representative

Are you looking for a flexible part time job or full time job? Are you dependable, reliable and self-motivated?

Funzilla and Imaginasium Indoor Playgrounds are exciting Playground and family entertainment centres located in Stoney Creek, Ancaster and Niagara Falls, Ontario and we are hiring customer service team members for our Funzilla Hamilton location.

We are looking for individuals who are available between weekdays/weekends 9:00 am to 8:00 pm as well as individuals available weekdays between 4:00pqm and 8:00 pm. We offer a competitive wage, paid training, great working environment and flexible hours.

Customer Service Associate would be responsible for working in one of the many areas within the business. We provide paid training and are looking for immediate starts. If you are self-motivated, have a positive attitude, work well in a team environment, love working with children and are eager to learn, we would like to hear from you.

Preference will be given to individuals with great people skills and experience working with children.

**Job Types**:
Full-time, Part-time

Duties and Responsibilities:

- Open and close the facility.
- Answer general phone inquiries, relay calls to the appropriate person, and return phone calls in a timely, professional, and courteous manner.
- Maintain and update all pertinent paperwork.
- Maintain the cleanliness of the facility.
- Greet and interact with customers and visitors in a professional and friendly manner.
- Perform cashier duties
- Host kids birthday parties and events
- Help create a positive work environment and customer experience.
- Support team members and fellow management in order to promote success.
- Respond to all customer inquiries (e.g. pricing, hours, safety rules, directions, parties, fundraising opportunities, events, policies, general information, etc.).
- Supervise and perform other job responsibilities as needed.
- Uphold and maintain all Health & Safety Practices and Emergency Procedures to keep both employees and customers safe.
- Must always follow Food Safety Regulations.
- Respond to customer issues, suggestions, or complaints.
- Respond to customer injuries and complete incident reports as needed.

Other:
Other duties as assigned.

Minimum Requirements:

- Able to communicate effectively (both written and verbal).
- Strong problem-solving skills.
- Strong leadership skills.
- Accountable and dependable.
- Able to work in a team environment as well as independently.
- Proficient in using a computer, including Microsoft Office (Word, Excel, Outlook).
- Exceptional attention to detail and safety of customers.
- Good organizational, time management, and prioritizing skills.
- Able to demonstrate a positive attitude and strong work ethic.
- Able to handle multiple priorities and tasks.

Working Conditions
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
- Able to work on a computer for long periods of time.
- Able to stand for long periods of time.

**Job Types**: Full-time, Part-time, Casual

Pay: $17.25-$19.00 per hour

Expected hours: 10 - 50 per week

Additional pay:

- Tips

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2E 6C5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your availability during weekdays and weekends (Be Specific)?
- Please tells us why you think you will be a good fit for Funzilla and Imaginasium Indoor Playgrounds, include any relevant examples, experiences, skills etc. and what are you expectations from the employer and the role? How many hours a week are you looking for? Which days of the week and which hours of the day are you available? (Failure to answer this question may lead to automatic rejection)

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Driving Licence (required)
- CPR Certification (required)
- First Aid Certification (required)

**Location**:

- Niagara Falls, ON L2E 6C5 (preferred)

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2025-01-01