Operations Manager

**POSITION**

**OBJECTIVE**

To successfully oversee and manage the Operations department including the coordination and completion of key client projects ensuring they are completed efficiently, on time and as quoted.

**DUTIES**
- Act as liaison between Sales Team and shop, warehouse, crew chiefs, etc. and maintain and manage an open line of communication between these different departments
- Work in conjunction with Sales Team to assist in the timely and efficient dissemination of information for all projects
- Assist the Sales team as required on large projects in the quoting / costing phase.
- Develop a feasible plan for each project that includes key timelines, budget parameters and objectives for all project elements and disseminate that information to all team members in a timely and efficient manner
- Oversee the financials for each project from initial budget development to final reconciliation
- Coordinate and task relevant internal resources and third parties/suppliers for the flawless execution of projects
- Monitor and report on project progress in real time
- Manage and track all changes to project scope
- Ensure high level of quality work is consistently maintained throughout all aspects of project
- Review preliminary concept and drafting drawings as needed
- Identify and resolve any operational inefficiencies, conflicts or perceived shortages in manpower, stock, or equipment and provide cost saving solutions
- Oversee the operations team during the sourcing of suppliers and cross rentals as needed
- Work in conjunction with the Operations Team as required to coordinate logistics and trucking
- Contribute to short and long-term organizational planning and strategies, including initiatives geared towards operational excellence and efficiencies
- Act as primary contact for all crew chiefs and work with crew chiefs to ensure a safe work environment is maintained onsite
- Maintain, manage, and improve communication with crew chiefs including fielding questions and resolving outstanding inquiries from crew chiefs
- Confirm that crew chiefs have reviewed their pull sheets and if time does not permit them to do so, review on their behalf and identify and resolve any conflicts
- Review all relevant information prepared by Operations Coordinators to be sent to crew chiefs regarding upcoming jobs
- Assist in the ongoing evaluation of crew chiefs
- Act as a main contact during installs in the case of any issues or questions
- Assist in problem solving, negotiating, and addressing any crew challenges
- Estimate and establish deadlines regarding design development, custom builds, inventory requirements or cross rentals to identify any issues that may arise.

**SKILLS & EXPERIENCE REQUIREMENTS**
- Proven experience in operations and project management
- Minimum of five (5) years of professional experience in a similar position
- BA or BS in relevant field; certification in project management / or working knowledge of production in event industry would be assets
- Strong computer skills on PC and Mac including great working knowledge of Microsoft Office and Vectorworks
- High aptitude for learning new computer programs / software
- Ability to read and understand technical drawings
- Ability to develop, manage and reconcile project budgets
- Proficiency in English
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Capacity to establish priorities and work under pressure
- Flexibility and adaptability to changing workloads
- Excellent customer service skills
- Ability to liaise well with others and work within a team
- Ability to delegate tasks when needed
- Problem solving and attention to detail
- Ability to think critically and make sound decisions
- Ability to work and think independently without direct supervision
- Willingness to work additional time where necessary to complete tasks and meet deadlines
- Must possess and maintain a valid driver's license with clean driving record

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**SCHEDULE**
- This position is a salaried position, and it is expected that the successful proponent manages their work hours to ensure all tasks are complete
- Office hours are Monday to Friday from 7:30 am to 4:00 pm with evenings, weekends, and overtime on job sites as necessary
- This position will primarily take place in our office/shop in Richmond however the Operations Manager will be required to work offsite at event job sites as required by our projects.

**OTHER**:

- International applicants without valid work permits and who are not currently residing in Canada will not be considered.

**Please submit a resume and cover letter. **We thank all applicants for their interest, however only those selected will be contacted.

**About Scene Ideas Inc.**: